🏢 Company: Jio
🏭 Industry: Telecommunications / Service Operations
📍 Location: Nagpur, Maharashtra
🚨 Jio Is Hiring: Area Service Incharge
📝 Job Description
Jio is hiring an experienced Area Service Incharge for Nagpur, Maharashtra. The company is looking for a professional who can drive service excellence across an assigned territory and lead teams to deliver a seamless customer experience.
Candidates should have 7–12 years of experience in after-sales service, device repair, or service operations. A Diploma, B.E., or B.Tech qualification is preferred, and the maximum age specified for this opportunity is 38 years.
🔑 Key Responsibilities
- Manage end-to-end after-sales service operations across the assigned area.
- Ensure the smooth functioning and upkeep of Service and Care Centers.
- Lead, coach, and motivate service engineers and support teams.
- Drive customer satisfaction, service quality, and timely complaint resolution.
- Monitor service performance, productivity, and operational deliverables.
- Ensure adequate manpower deployment to meet customer service requirements.
- Coordinate with Store Managers, Sales Teams, and Service Centers for seamless operations.
- Handle and resolve customer escalations effectively.
- Identify skill gaps and drive training, coaching, and capability building.
- Monitor service expenses and ensure adherence to defined cost guidelines.
- Analyze operational gaps and implement corrective actions to improve performance.
🎓 Eligibility Criteria
- 7–12 years of relevant experience in after-sales service, device repair, or service operations.
- Diploma, B.E., or B.Tech qualification preferred.
- Maximum age limit of 38 years.
- Experience in area management, team leadership, and service delivery.
- Ability to manage customer escalations and improve service performance.
🛠️ Key Skills Required
- Area and Team Management
- Service Operations
- Customer Escalation Management
- Device Repair Knowledge
- Problem Solving
- Customer Focus
- Product and Market Knowledge
- Training and People Development
- Territory Management
- Service Quality Management
- Operational Performance Monitoring
⭐ Role Highlights
- Company: Jio.
- Location: Nagpur, Maharashtra.
- Experience: 7–12 years.
- Qualification: Diploma / B.E. / B.Tech preferred.
- Age Limit: Maximum 38 years.
- Role Focus: After-sales service operations, team leadership, and customer experience.
💡 Role Focus
The Area Service Incharge will oversee service operations across the assigned territory, support service teams, manage escalations, monitor performance, and improve customer satisfaction while maintaining operational efficiency and cost discipline.
💻 Core Skills Required
- Service Management: After-sales service and Service and Care Center operations.
- Leadership: Team handling, coaching, and manpower deployment.
- Customer Experience: Complaint resolution and escalation management.
- Performance: Productivity, service quality, and operational monitoring.
- Cost Control: Service expense monitoring and cost guideline adherence.
- Development: Training, coaching, and capability building.
🎯 Interview Preparation
- Prepare examples of managing after-sales service operations across a territory.
- Be ready to discuss device repair knowledge and Service and Care Center operations.
- Explain how you handle customer escalations and improve satisfaction.
- Prepare examples of team leadership, manpower deployment, and employee coaching.
- Review service performance, productivity, and expense monitoring practices.
- Highlight your experience implementing corrective actions and improving service quality.
📩 How to Apply
Interested and eligible candidates can share their updated profile with Jio via email.
📧 Email: dharmesh4.chauhan@ril.com
Please mention Area Service Incharge – Nagpur in the email subject line.