🏢 Hiring Source:
Talent Instaa - Creating Careers
Hiring
📌 Job Description
A leading Water Purifier Company is looking for an experienced Area Service Manager (ASM) to manage and drive service operations across Kerala.
The role requires experience in service franchise management, customer escalation handling, after-sales service operations, field team management, spare parts sales and inventory.
💼 Key Responsibilities
- Manage and drive service operations across Kerala.
- Manage service franchises and related operations.
- Handle customer escalations and support customer satisfaction.
- Monitor NPS and customer satisfaction.
- Manage spare parts sales and inventory.
- Lead and manage field service teams.
- Drive after-sales service operations.
🎓 Eligibility Criteria
- Minimum 5 years of relevant experience.
- B.Tech is mandatory.
- Experience in Service Franchise Management.
- Experience in Customer Escalation Handling.
- Experience in NPS and Customer Satisfaction.
- Experience in Spare Parts Sales & Inventory.
- Experience in Field Team Management.
- Experience in After-Sales Service Operations.
🛠️ Key Skills
- Area Service Management
- Service Franchise Management
- Customer Escalation Handling
- NPS & Customer Satisfaction
- Spare Parts Sales
- Inventory Management
- Field Team Management
- After-Sales Service Operations
- Service Operations
🎁 Role Highlights
- Area Service Manager opportunity across Kerala.
- Industry: Water Purifier / Chimney / Cooler.
- Minimum 5 years of experience required.
- B.Tech qualification is mandatory.
- Focus on service franchise and after-sales service operations.
- Customer satisfaction, spare parts and field team management responsibilities.
🌟 Role Focus
- Manage service operations across Kerala.
- Lead service franchise management activities.
- Handle customer escalations and monitor satisfaction.
- Manage field service teams and after-sales operations.
- Oversee spare parts sales and inventory.
🎯 Core Skills Required
Area Service Management
After-Sales Service
Service Franchise Management
Customer Escalation
NPS
Customer Satisfaction
Spare Parts
Inventory Management
Field Team Management
🎤 Interview Preparation
- Prepare examples of managing service franchises.
- Be ready to discuss customer escalation handling and customer satisfaction.
- Highlight your experience managing field service teams.
- Prepare examples involving spare parts sales and inventory management.
- Discuss your experience in after-sales service operations.
- Be prepared to explain how you monitor NPS and customer satisfaction.
- Highlight relevant experience in water purifiers, chimneys or coolers.
🚀 How to Apply
Interested candidates can share their CV at: sakshi.agarwal@talentinstaa.com
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- Field Service Jobs
- Service Operations Jobs
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