🏢 Company: Jeeves Consumer Services, Part of the Flipkart Group of Companies
🚨 HIRING NOW
📝 Job Description
Jeeves Consumer Services, part of the Flipkart Group of Companies, is hiring an Assistant Training Manager for its Noida Sector 63 location. This is an FTE On-Site role.
Jeeves Consumer Services provides comprehensive lifecycle management services across Mobility, Consumer Electronics, Home Appliances, Furniture, IT & IT Peripherals, AV & Enterprise Solutions, Lifestyle and Personal Healthcare. The company manages post-sales service experiences to enable customers to focus on business growth through reliable services.
🔑 Key Responsibilities
🧩 Training Strategy, Content Development & SOPs
- Monthly Calendar Planning
- Technical SOP Management
- Service-Aligned Content
- Vendor Coordination for Content
- BOM Verification
🧩 Data Analytics, Accountability & Business Metrics
- Data-Driven Approach
- Regional Accountability
- Regional Trainer Development
- Training & Business Data Mapping
🧩 Field Quality & Compliance Monitoring
- MDM Certification Checks
- Call Allocation Governance
- Gemba Walks
🧩 Reporting, Presentations & Stakeholder Alignment
- Business & Tower Reviews
- Platform & Process Facilitation
- Training Administration
- Communication Management
- Financial & Invoice Processing
- Onboarding & Documents
🧩 Asset Management & Special Projects
- Training Center Audits
- Specialized Agent Training
- General Category Actions
🎓 Eligibility Criteria
- 8–10 years of relevant experience.
- Experience relevant to Training / Training Operations.
- Male and Female candidates can apply.
- Ability to work from office in Noida Sector 63.
- Strong exposure to training strategy, content development and SOP management.
- Experience with data analytics, business metrics and regional accountability.
- Ability to manage stakeholder alignment, reporting and training administration.
🛠 Key Skills
- Training Strategy
- Training Operations
- Content Development
- SOP Management
- Calendar Planning
- Data Analytics
- Business Metrics
- Regional Trainer Development
- MDM Certification Checks
- Call Allocation Governance
- Gemba Walks
- Reporting & Presentations
- Stakeholder Management
- Training Administration
- Asset Management
- Training Center Audits
💎 Role Highlights
- Assistant Training Manager opportunity with Jeeves Consumer Services.
- Part of the Flipkart Group of Companies.
- Location: Noida Sector 63, D Block.
- FTE On-Site position.
- 8–10 years of experience required.
- Salary range: ₹10 LPA to ₹15 LPA.
- Both Male and Female candidates can apply.
🚀 Why Consider This Role?
- Opportunity to join Jeeves Consumer Services, part of the Flipkart Group.
- Senior-level training management opportunity in Noida.
- Exposure to training strategy, SOPs, analytics and business metrics.
- Opportunity to work on field quality, compliance and training center audits.
- Involvement in stakeholder alignment, reporting and special projects.
🎯 Core Skills Required
- Training Strategy: Ability to plan training calendars and manage training strategy.
- Content & SOPs: Experience with technical SOP management and service-aligned content.
- Analytics: Data-driven approach and ability to map training with business data.
- Trainer Development: Ability to support regional trainer development.
- Quality & Compliance: Understanding of MDM certification checks, call allocation governance and Gemba Walks.
- Reporting: Ability to manage business reviews, presentations and training administration.
- Stakeholder Management: Strong communication and stakeholder alignment capabilities.
- Asset Management: Ability to support training center audits and special projects.
🎤 Interview Preparation
- Prepare examples of developing and executing training strategies.
- Be ready to discuss training calendar planning and SOP management.
- Prepare examples of creating service-aligned training content.
- Highlight your experience with data analytics and business metrics.
- Be prepared to discuss regional trainer development and accountability.
- Revise your experience with quality monitoring, compliance checks and Gemba Walks.
- Prepare examples of business reviews, presentations and stakeholder alignment.
- Be ready to discuss training administration and documentation.
- Highlight your experience with training center audits and special projects.
📩 How to Apply
Interested candidates can share their resume at: simranrawat.vc@jeeves.co.in
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