💬 Associate – Customer Delight | Hyperpure by Zomato Hiring
🏢 Company: Hyperpure by Zomato
Customer Delight Hiring
📌 Job Description
Hyperpure by Zomato is hiring an Associate – Customer Delight in Gurugram for its Customer Delight team.
The role involves solving customer and merchant queries with empathy and agility while collaborating cross-functionally to improve overall operations.
Hyperpure powers fresh, safe and high-quality ingredients for restaurants and food businesses across India, working directly with farmers, producers and brands and combining technology with operations to support the food supply chain at scale.
💼 Key Responsibilities
- Solve customer queries with empathy and agility.
- Handle and resolve merchant queries effectively.
- Collaborate with cross-functional teams to improve overall operations.
- Support customer and merchant experience through effective query resolution.
- Work effectively in a fast-paced, shift-based environment.
🎓 Eligibility & Qualifications
- 0–2 years of experience.
- Great communication skills.
- Strong problem-solving skills.
- Comfortable working in fast-paced environments.
- Comfortable working in shift-based environments.
🛠️ Key Skills
- Customer Service
- Customer Support
- Customer Delight
- Merchant Support
- Communication Skills
- Problem Solving
- Query Resolution
- Cross-functional Collaboration
- Operations
- Customer Experience
🎁 Why Hyperpure?
- Opportunity to work with Hyperpure by Zomato.
- Work on customer and merchant problems connected to food supply operations.
- Gain exposure to fast-paced technology and operations-driven environments.
- Work on problems supporting restaurants and food businesses across India.
- Opportunity to contribute to operations supporting the food supply chain at scale.
🌟 Why Apply?
- Build experience in customer and merchant support.
- Develop strong communication and problem-solving skills.
- Gain cross-functional operations exposure.
- Work in a fast-paced, shift-based environment.
- Contribute to operations supporting restaurants and food businesses.
🎯 Core Skills
Customer Delight
Customer Service
Customer Support
Merchant Support
Communication
Problem Solving
Query Resolution
Operations
Customer Experience
Cross-functional Coordination
🎤 Interview Preparation
- Prepare examples of handling customer queries and resolving issues.
- Be ready to explain how you handle difficult customer or merchant situations with empathy.
- Prepare examples demonstrating strong communication and problem-solving.
- Be ready to discuss cross-functional collaboration and operational improvements.
- Highlight your ability to work effectively in fast-paced and shift-based environments.
- Prepare to explain how you would prioritise and resolve multiple queries.
🚀 How to Apply
Interested and eligible candidates can apply for the Associate – Customer Delight position at Hyperpure by Zomato in Gurugram through the Google Form below.