🏢 Company: Technotask Business Solutions Pvt. Ltd.
🚨 Technotask Hiring: BPO Professionals
📍 Location: Raipur, Chhattisgarh
🎯 Open Positions: Team Leader, Process Trainer, Quality Analyst (QA)
💼 Experience: Minimum 1 year in the respective role
🏢 Work Mode: Work from Office (On-site)
🏭 Industry: BPO / Call Center / Customer Service
💰 Salary: Not specified
🎓 Qualification: Not specified
📌 Job Description
Technotask Business Solutions Pvt. Ltd. is expanding its team in Raipur, Chhattisgarh, and inviting applications from experienced BPO professionals for three positions: Team Leader (BPO Operations), Process Trainer, and Quality Analyst (QA).
Candidates should have relevant experience in a BPO, call center, or customer service environment, along with strong domain knowledge, communication skills, and role-specific expertise. All positions require working on-site in Raipur.
🔑 Key Responsibilities
1. Team Leader – BPO Operations
- Support day-to-day BPO operations and team performance.
- Monitor team productivity and performance against assigned targets.
- Communicate operational expectations and provide team guidance.
- Support performance management and service quality.
2. Process Trainer
- Support process and employee training activities.
- Communicate process knowledge and operational guidelines.
- Help employees strengthen role-specific knowledge and performance.
- Support effective communication and process adherence.
3. Quality Analyst (QA)
- Support quality monitoring in a BPO or customer service environment.
- Assess service interactions against applicable quality standards.
- Identify performance gaps and communicate improvement areas.
- Support service quality and performance improvement initiatives.
Note: The responsibilities above are indicative of the respective roles; detailed role-specific duties were not provided in the hiring announcement.
🎓 Eligibility Criteria
- Minimum 1 year of experience in the respective role.
- Experience in a BPO, call center, or customer service environment.
- Strong domain knowledge relevant to the applied position.
- Good communication and performance management skills.
- Willingness to work on-site in Raipur, Chhattisgarh.
🛠️ Key Skills
- BPO and customer service operations
- Domain and process knowledge
- Communication skills
- Performance management
- Team coordination and guidance
- Training and process communication
- Quality monitoring and service improvement
⭐ Role Highlights
- Company: Technotask Business Solutions Pvt. Ltd.
- Location: Raipur, Chhattisgarh
- Openings: Team Leader, Process Trainer, Quality Analyst
- Experience: Minimum 1 year in the respective role
- Work Mode: On-site
- Industry: BPO / Call Center / Customer Service
🎯 Role Focus
These openings are intended for BPO professionals with relevant experience in operations leadership, process training, or quality assurance. Candidates should select the position that best matches their experience and expertise.
📝 Interview Preparation
- Team Leader: Prepare examples of team coordination, performance management, and meeting operational targets.
- Process Trainer: Be ready to discuss training delivery, process knowledge, and employee performance improvement.
- Quality Analyst: Prepare examples of quality monitoring, identifying service gaps, and providing actionable feedback.
- For all roles, highlight your BPO or customer service experience and communication skills.
📩 How to Apply
Interested candidates can share their updated CV using the application button below. Mention the position you are applying for in the email subject line, following the format specified in the hiring announcement.