📊 Central Operations Support Executive | Amazon Hiring
🏢 Company: ASSPL - Tamil Nadu - D31
Amazon is hiring a Central Operations Support Executive to remotely support seller operations, monitor performance metrics, coordinate field support, conduct audits, and improve seller experience across its External Fulfillment network.
Virtual Operations Support Role
📌 Job Description
The Central Operations Support Executive is responsible for remotely supporting the daily operations of sellers. The role includes monitoring daily metrics, coordinating field support and audits, managing stakeholders, implementing new processes, and supporting central control centres.
The ideal candidate should focus on customer experience, demonstrate ownership, identify patterns and operational disruptions, scrutinize data, and anticipate the potential impact of performance changes.
🔑 Key Responsibilities
- Remotely monitor the efficient functioning of assigned sites through outbound calls, emails, and coordination with field executives.
- Coordinate between field executives, sellers, and internal or external agencies to ensure timely operational execution.
- Train and guide sellers on operational norms, processes, and required practices.
- Develop and deploy Standard Operating Procedures (SOPs).
- Analyse operational data and identify patterns, disruptions, and improvement opportunities.
- Propose features and processes that improve the seller experience.
- Monitor daily performance metrics and support operational audits.
- Support inbound and outbound operations through voice and non-voice channels.
- Coordinate with stakeholders to support smooth and efficient seller operations.
🎓 Basic Qualifications
- Bachelor's degree in a quantitative or technical field, such as Computer Science, Engineering, or Statistics.
- Experience working with Microsoft Excel.
⭐ Preferred Qualifications
- Experience working with SQL.
🚀 Why Consider This Opportunity?
- Support seller operations within Amazon's External Fulfillment network.
- Work with operational metrics, data analysis, and process improvement.
- Coordinate with sellers, field executives, and internal stakeholders.
- Contribute to better seller experience and operational efficiency.
- Develop skills in central operations support, SOP implementation, and performance monitoring.
🛠️ Key Skills Required
- Microsoft Excel
- Data Analysis and Metrics Monitoring
- Pattern Recognition and Problem Identification
- Seller and Stakeholder Management
- Operational Coordination
- Communication Through Calls and Emails
- Standard Operating Procedure (SOP) Implementation
- Process Improvement
- Attention to Detail
- Customer Experience Focus
- SQL (Preferred)
📝 Interview Preparation Tips
- Revise Excel functions and techniques for monitoring and analysing operational data.
- Prepare examples of identifying patterns, investigating disruptions, and recommending improvements.
- Understand how SOPs help maintain consistent operational processes.
- Prepare examples of coordinating with multiple stakeholders to resolve operational issues.
- Be ready to explain how you would support sellers remotely through calls, emails, and field coordination.
- If you have SQL experience, review basic queries and how SQL can help analyse data.
- Think about how operational decisions can improve seller and customer experience.
📩 How to Apply
Interested candidates can review the official Amazon job listing and submit their application online through the link below.
📍 Location: Virtual, Tamil Nadu, India
🆔 Job ID: 10429219
🏭 Department: Fulfillment & Operations Management