🏢 Company: Not Specified
Hiring
📌 Job Description
We are looking for a Key Operations Management (KOM) professional with 1–5 years of experience in B2B Seller Operations, B2B Key Account Management, E-commerce or Logistics.
The role involves managing seller accounts and day-to-day operations, monitoring operational metrics, handling seller escalations, coordinating with internal teams and tracking account performance.
💼 Key Responsibilities
- Manage seller accounts and day-to-day operations.
- Daily tracking and monitoring of SLA, TAT, KPI & CSAT.
- Handle seller escalations and ensure timely resolution.
- Coordinate with internal teams to drive operational efficiency.
- Track account performance.
- Prepare MIS reports.
🎓 Eligibility Criteria
- 1–5 years of relevant experience.
- Experience in B2B Seller Operations, B2B Key Account Management, E-commerce or Logistics.
- Experience managing seller accounts and day-to-day operations.
- Ability to monitor SLA, TAT, KPI and CSAT metrics.
- Ability to handle seller escalations and coordinate with internal teams.
- Experience tracking account performance and preparing MIS reports.
- Immediate joiners are preferred.
🛠️ Key Skills
- Key Operations Management
- Seller Operations
- B2B Operations
- Key Account Management
- E-commerce Operations
- Logistics Operations
- Seller Account Management
- SLA Monitoring
- TAT Tracking
- KPI Monitoring
- CSAT
- Seller Escalation Management
- MIS Reporting
- Account Performance Tracking
- Operational Coordination
🎁 Role Highlights
- Key Operations Management (KOM) opportunity in Gurugram.
- Location: Sector 19, Phase 5, Udyog Vihar, Gurugram.
- 1–5 years of experience required.
- Relevant backgrounds include B2B Seller Operations, Key Account Management, E-commerce and Logistics.
- Immediate joiners are preferred.
- Focus on seller operations, performance monitoring and operational efficiency.
🌟 Role Focus
- Manage B2B seller accounts and day-to-day operations.
- Monitor SLA, TAT, KPI and CSAT performance.
- Handle seller escalations and drive timely resolution.
- Coordinate with internal teams to improve operational efficiency.
- Track account performance and prepare MIS reports.
🎯 Core Skills Required
KOM
Seller Operations
B2B Operations
Key Account Management
E-commerce
Logistics
Seller Management
SLA
TAT
KPI
CSAT
Escalation Management
MIS
Performance Tracking
🎤 Interview Preparation
- Prepare to discuss your experience in B2B Seller Operations, Key Account Management, E-commerce or Logistics.
- Be ready to explain how you manage seller accounts and day-to-day operational activities.
- Revise SLA, TAT, KPI and CSAT concepts and how you monitor these metrics.
- Prepare examples of handling seller escalations and driving timely resolution.
- Be ready to discuss cross-functional coordination and operational efficiency.
- Prepare examples of account performance tracking and MIS reporting.
🚀 How to Apply
Interested candidates can DM the recruiter or share their CV for further details at: amisha.gaur@rapidshyp.com
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