🏢 Company: Maxicus
📝 Job Description
Maxicus is expanding its team and inviting applications from passionate professionals for multiple opportunities across Amritsar, Vadodara, Gurugram, and Kolkata.
The company is hiring for Quality Analyst, Team Leader – Operations, and Trainer positions. Candidates should have relevant experience in the BPO or customer service industry, excellent communication skills, and strong analytical and problem-solving abilities.
🎯 Open Positions
- Quality Analyst: For candidates with relevant quality analysis experience.
- Team Leader – Operations: For candidates with relevant operations and team leadership experience.
- Trainer: For candidates with relevant training experience.
Note: The announcement specifies a minimum of one year of relevant experience in the applied role but does not provide separate experience requirements for each position.
🎓 Eligibility Criteria
- Minimum 1 year of relevant experience in the position applied for.
- Experience in the BPO or customer service industry.
- Excellent communication skills.
- Strong analytical and problem-solving abilities.
- Immediate joiners preferred.
🛠️ Key Skills
- Communication and interpersonal skills
- Analytical thinking and problem-solving
- BPO and customer service operations knowledge
- Quality monitoring and process improvement, where relevant to the role
- Team coordination and leadership, where relevant to the role
- Training and knowledge sharing, where relevant to the role
⭐ Role Highlights
- 🏢 Company: Maxicus.
- 📍 Four hiring locations: Amritsar, Vadodara, Gurugram, and Kolkata.
- 💼 Three roles available across the hiring drive.
- 🏭 Industry: BPO and customer service.
- 📈 Minimum 1 year of relevant experience required.
- ⚡ Immediate joiners preferred.
🎯 Role Focus
These opportunities are suited to experienced BPO and customer service professionals seeking roles in quality analysis, operations leadership, or training. Applicants should highlight their relevant experience and preferred job location when applying.
🧠 Core Skills Required
- Communication: Clear and effective communication skills.
- Analysis: Strong analytical abilities and attention to detail.
- Problem-Solving: Ability to identify issues and support practical solutions.
- Industry Knowledge: Relevant experience in BPO or customer service.
- Role-Specific Experience: At least one year of relevant experience in the position applied for.
🎤 Interview Preparation
- Prepare to explain your relevant BPO or customer service experience.
- Review examples demonstrating communication, analytical thinking, and problem-solving.
- For Quality Analyst roles, prepare examples of quality monitoring and feedback, if applicable to your experience.
- For Team Leader – Operations roles, prepare examples of team coordination and operational support, if applicable.
- For Trainer roles, prepare examples of training delivery and employee coaching, if applicable.
- Be ready to confirm your preferred location and joining availability.
📩 How to Apply
Interested candidates can share their updated CV with the recruitment contact below.
📧 Email: jahnvi.rampal@maxicus.com
Suggested Email Subject: Application for [Position] – [Preferred Location]
Mention the position you are applying for, your relevant experience, preferred location, and notice period in your email.