🏢 Company: Provana
🚨 Hiring: Operations Manager – US Client Management
📍 Location: Not specified
💼 Job Type: Not specified
🎯 Role: Operations Manager – US Client Management
🏭 Industry: Contact Center / Customer Service Operations
💼 Experience: 10–15 years in contact center operations
👔 Leadership Experience: At least 2–3 years in an Operations Manager role
👥 Team Size: Experience managing 80–100+ employees
🎓 Qualification: Not specified
💰 Salary: Not specified
📌 Job Description
Provana is looking for an experienced Operations Manager with a strong background in US client management and contact center operations. The successful candidate will drive operational excellence, strengthen client relationships, lead large teams, and support performance improvement and leadership development.
🔑 Key Responsibilities
- Manage US client relationships as the primary point of contact.
- Oversee contact center operations and drive operational excellence.
- Lead large teams of supervisors and associates.
- Monitor span performance and drive continuous improvement.
- Support employee development and leadership growth.
- Conduct client reviews, performance updates, and stakeholder meetings.
- Maintain strong customer service performance across voice processes.
- Build effective client relationships through communication, negotiation, and performance management.
🎓 Eligibility Criteria
- 10–15 years of experience in contact center operations.
- At least 2–3 years of experience in an Operations Manager role.
- Proven experience managing teams of 80–100+ employees, including supervisors and associates.
- Strong exposure to customer service and voice processes.
- Experience managing US client relationships and stakeholder communication.
- Excellent communication, presentation, and negotiation skills.
🛠️ Key Skills
- US client relationship management
- Contact center and voice process operations
- Large-team leadership and people management
- Operational performance management
- Customer service excellence
- Client reviews and stakeholder management
- Communication and presentation
- Negotiation and leadership development
⭐ Role Highlights
- Company: Provana
- Position: Operations Manager – US Client Management
- Experience: 10–15 years in contact center operations
- Managerial experience: 2–3 years minimum
- Team leadership: 80–100+ employees
- Core focus: US client relationships, voice operations, and team performance
🎯 Role Focus
This leadership role focuses on managing US client relationships, overseeing contact center performance, developing supervisors and associates, and ensuring effective communication with clients and stakeholders.
📝 Interview Preparation
- Prepare examples of managing US clients and resolving escalations.
- Explain your experience leading teams of 80–100+ employees.
- Discuss key performance indicators used to monitor contact center and voice process operations.
- Prepare examples of improving customer service, productivity, quality, and team performance.
- Be ready to describe client reviews, stakeholder presentations, and difficult negotiations.
- Share examples of developing supervisors and building future leaders.
📩 How to Apply
Interested candidates can share their updated CV using the application button below or connect with the hiring team through a direct message. Highlight your contact center experience, US client management background, team size managed, and operational achievements.