Shadowfax Hiring: Manager & Senior Manager – Bangalore
About the Company
Company: Shadowfax
Shadowfax is looking for talented professionals to drive operational excellence, improve rider experience, and strengthen repair and recovery operations in Bangalore.
Shadowfax has announced two management opportunities for proactive professionals with strong operational ownership, problem-solving skills, and a results-driven approach.
Job Description
Shadowfax is seeking experienced professionals for Rider Experience Manager and Repair & Recovery Manager positions in Bangalore. The roles focus on operational improvement, rider support, process adherence, timely issue resolution, repair quality, and effective coordination with internal teams and external vendors.
Position 1: Rider Experience Manager
Location: Bangalore
Key Responsibilities
- Conduct hub audits and implement improvements to enhance rider experience.
- Drive NPS, CSAT, and timely ticket resolution.
- Monitor daily RSA trackers and resolution turnaround time (TAT).
- Develop standard operating procedures (SOPs) for rider-facing processes.
- Analyze rider feedback trends and identify opportunities for process improvement.
Position 2: Repair & Recovery Manager
Location: Bangalore
Key Responsibilities
- Lead end-to-end repair and recovery operations across hubs.
- Ensure process adherence and maintain daily operational reports.
- Drive repair quality and turnaround time through coordination with OEMs and vendors.
- Manage vehicle recovery cases.
- Handle on-ground incident reporting and resolution.
Eligibility Criteria
- Proactive professionals with strong operational ownership.
- Strong problem-solving and decision-making skills.
- A results-oriented approach and interest in improving operational performance.
- For Rider Experience Manager, the role involves hub audits, rider feedback, NPS, CSAT, and ticket resolution.
- For Repair & Recovery Manager, the role involves repair operations, vendor and OEM coordination, vehicle recovery, and incident resolution.
Specific educational qualifications, required years of experience, and detailed position-wise eligibility criteria have not been specified in the announcement.
Key Skills
- Operations Management
- Rider Experience and Feedback Analysis
- Hub Audits and SOP Development
- NPS and CSAT Monitoring
- Ticket Resolution and TAT Management
- Repair and Recovery Operations
- OEM and Vendor Coordination
- Incident Reporting and Problem-Solving
- Operational Reporting and Process Improvement
Role Highlights
- Company: Shadowfax.
- Location: Bangalore, Karnataka.
- Two opportunities across rider experience and repair and recovery operations.
- Focus on operational excellence, issue resolution, and process improvement.
- Suitable for professionals with strong ownership and problem-solving capabilities.
Interview Preparation Tips
- For Rider Experience Manager, prepare examples of improving customer or rider satisfaction and resolving escalated issues.
- Understand NPS, CSAT, ticket resolution TAT, hub audits, and SOP implementation.
- For Repair & Recovery Manager, prepare examples of managing repair turnaround time, vendor coordination, and vehicle recovery cases.
- Be ready to discuss daily operational reporting, incident handling, and process adherence.
- Prepare examples demonstrating ownership, analytical thinking, and cross-functional coordination.
How to Apply
Interested candidates can apply for the Rider Experience Manager or Repair & Recovery Manager position at Shadowfax through the application form below.
Highlight your relevant operations experience, process improvement achievements, stakeholder coordination, and problem-solving skills in your application.
Job Details
| Company | Shadowfax |
| Open Positions | Rider Experience Manager; Repair & Recovery Manager |
| Location | Bangalore, Karnataka |
| Experience | Not Specified |
| Qualification | Not Specified |
| Salary | Not Specified |
| Key Areas | Rider Experience, Operations, Repair and Recovery |
| Application Mode | Online |