📦 Amazon Hiring | Senior Operations Manager
🏢 Company: Amazon.com Services LLC
Amazon is seeking an experienced Senior Operations Manager to lead site-level operational performance, people development, and budgetary objectives. The role involves managing Operations and Area Managers, driving process improvements, strengthening leadership capabilities, and ensuring safety, quality, and customer experience standards across a Fulfillment Center.
Senior Leadership Opportunity
📌 Job Description
The Senior Operations Manager oversees site-level budgetary, people development, and operational objectives. This role involves managing and leading Operations and Area Managers, coaching and mentoring leaders, and ensuring performance objectives are achieved.
The successful candidate will also help maintain positive employee relations and strengthen leadership capabilities within the Fulfillment Center. The position requires a strategic leader who can balance operational excellence with team development while driving results across the facility.
🔑 Key Responsibilities
- Lead the development and implementation of quality improvement, process optimization, and Lean initiatives.
- Drive operational efficiency and help the Fulfillment Center meet or exceed business objectives.
- Manage the overall safety, quality, performance, and customer experience of either Inbound or Outbound operations.
- Set clear requirements and expectations for Operations Managers and Area Managers.
- Measure performance, provide feedback, and hold Operations Managers accountable for departmental results.
- Encourage managers to identify improvement opportunities and incorporate their ideas into operational improvement plans.
- Ensure best practices are shared across departments, shifts, and the wider operational network.
- Coach and mentor managers to strengthen leadership capabilities and team performance.
- Work with HR, Finance, Facilities, Safety, IT, and other Senior Operations Managers to secure support and resources for projects.
- Provide necessary support and resources for other staff initiatives.
🎓 Basic Qualifications
- Ability to work flexible hours based on business needs, including overnight shifts, weekends, and holidays.
- Bachelor's degree or equivalent, or 2+ years of Amazon experience.
- 7+ years of direct management experience, including managing a salaried workforce, in a manufacturing, production, or distribution environment.
- Prior experience with performance metrics, process improvement, and Lean techniques.
⭐ Preferred Qualifications
- Ability to handle changing priorities and exercise sound judgment in stressful situations.
- Interest in long-term career development through assignments across multiple Fulfillment Centers nationwide.
- Experience managing a contingent workforce during peak seasons.
- Bachelor's degree in Engineering, Operations, or a related field.
- MBA preferred.
🏭 Additional Job Requirements
- Ability to lift and move totes weighing up to 49 pounds each.
- Regular bending, lifting, stretching, and reaching below the waist and above the head.
- Frequent walking throughout the Fulfillment Center, which may extend over a quarter mile in length.
- Ability to stand or walk an average of approximately 5 miles daily.
- Ability to work in construction or distribution environments that may be noisy, unlit, unheated, or not air-conditioned.
- Ability to safely access all areas of the building, including ascending and descending ladders, stairs, and gangways.
🚀 Why Consider This Opportunity?
This role offers senior-level responsibility for fulfillment operations, people development, process optimization, and performance management. It may suit experienced operations leaders who have managed large teams and driven continuous improvement in manufacturing, production, distribution, or warehouse environments.
🛠️ Key Skills Required
- Senior Operations Management
- Fulfillment Center Operations
- People Development and Leadership
- Budgetary and Performance Management
- Lean Methodologies and Process Optimization
- Safety and Quality Management
- Performance Metrics and Continuous Improvement
- Inbound and Outbound Operations
- Cross-Functional Stakeholder Management
- Employee Relations and Team Development
📝 Interview Preparation Tips
- Prepare examples of managing Operations Managers, Area Managers, and salaried teams.
- Be ready to discuss process improvement initiatives and Lean methodologies you have implemented.
- Prepare examples of improving safety, quality, productivity, and customer experience.
- Review how you use performance metrics to identify operational gaps and measure results.
- Prepare examples of collaborating with HR, Finance, Safety, Facilities, and IT teams.
- Be ready to explain how you handle changing priorities and stressful operational situations.
📩 How to Apply
Interested and eligible candidates can review the official Amazon job listing and submit their application through the link below.
📍 Location: Fayetteville, North Carolina, USA
🏭 Department: Fulfillment & Operations Management
🧑💼 Experience: 7+ Years of Direct Management Experience