🏢 Company: Sagility
🚨 Hiring: Team Leader & Quality Specialist
📍 Location: Bengaluru, Karnataka
💼 Process: International Voice Contact Center
🏥 Domain: Healthcare
🎓 Qualification: Graduation mandatory
💼 Experience: Minimum 5 years in a contact center environment
🏥 Domain Experience: At least 1 year in healthcare
💰 Salary: Not specified
📌 Job Description
Sagility is hiring experienced professionals for the positions of Team Leader and Quality Specialist in Bengaluru, Karnataka, supporting an international voice contact center in the healthcare domain.
The announcement highlights team leadership responsibilities, including managing customer service representatives, overseeing daily operations, achieving performance targets, maintaining service quality, and driving continuous improvement. Candidates must meet the mandatory eligibility criteria to be considered.
🔑 Key Responsibilities – Team Leader
- Lead, mentor, and motivate a team of customer service representatives.
- Oversee daily contact center operations and ensure smooth workflow.
- Drive team performance to achieve and exceed operational targets.
- Maintain high standards of customer service and client satisfaction.
- Monitor performance metrics and support continuous improvement.
🎯 Mandatory Eligibility Criteria
- Excellent communication skills.
- Minimum 5 years of experience in a contact center environment.
- At least 1 year of experience in the healthcare domain.
- Proven supervisory or team leader experience, preferably in an international voice process.
- Graduation is mandatory.
- Must currently be based in Bengaluru or be willing to relocate to Bengaluru.
- Candidates must meet all mandatory eligibility criteria to be considered.
🛠️ Key Skills
- Contact Center Operations
- Team Leadership and People Management
- Customer Service and Client Satisfaction
- Performance Monitoring and Target Achievement
- Communication Skills
- Healthcare Process Knowledge
- International Voice Process Experience
- Continuous Improvement
⭐ Role Highlights
- Company: Sagility
- Open Positions: Team Leader and Quality Specialist
- Location: Bengaluru, Karnataka
- Process: International Voice Contact Center
- Domain: Healthcare
- Experience: Minimum 5 years in a contact center and at least 1 year in healthcare
- Qualification: Graduation mandatory
🎯 Who Should Apply?
Experienced contact center professionals with healthcare domain exposure, strong communication skills, and relevant supervisory or team leadership experience should review this opportunity. Candidates applying for either opening must meet the stated mandatory eligibility criteria and be based in Bengaluru or willing to relocate.
📝 Interview Preparation
- Prepare examples of managing contact center operations and achieving performance targets.
- Be ready to discuss your healthcare domain experience.
- Review customer service quality, client satisfaction, and operational performance metrics.
- Prepare examples of coaching team members and improving team performance.
- Highlight your experience in international voice processes, if applicable.
- Be prepared to confirm your graduation status and Bengaluru location or relocation plans.
📩 How to Apply
Interested and eligible candidates can submit their updated resume using the application button below. Mention your preferred position, total contact center experience, healthcare domain experience, leadership or quality experience, and current location.