🚀 Customer Experience & Retention Intern | Delhivery Direct
🏢 Company: Delhivery Limited – Delhivery Direct
Internship Opportunity
📄 About the Role
Delhivery Direct is hiring Customer Experience & Retention Interns for its Goa location. This internship offers hands-on exposure to customer retention, user engagement, operational coordination, and customer journey improvement strategies within one of India’s leading logistics companies.
🛠 Key Responsibilities
- Re-engage inactive customers and understand churn reasons
- Identify booking journey drop-offs and recover users
- Analyze customer sentiments and provide actionable insights
- Coordinate with internal teams for issue resolution
- Maintain daily trackers and weekly performance reports
- Support customer retention and engagement initiatives
- Handle customer conversations professionally and empathetically
- Assist in process improvement and customer experience enhancement
🎓 Eligibility Criteria
- Students or recent graduates can apply
- Background in Business, Marketing, Communications, or related fields preferred
- Strong communication skills in English and Hindi required
- Good problem-solving mindset and attention to detail preferred
- Working knowledge of Excel or Google Sheets required
- Knowledge of VLOOKUP and Pivot Tables preferred
- Ability to handle customer conversations empathetically required
- Strong coordination and reporting skills preferred
⭐ Key Skills
- Customer Experience
- Retention Management
- Excel & Reporting
- Customer Communication
- Problem Solving
💰 Benefits
- Hands-on exposure to customer retention and growth strategies
- Work closely with one of India’s largest logistics companies
- Certificate and potential Letter of Recommendation
- Opportunity to influence customer journey improvements
- Practical experience in customer operations and analytics
⭐ Why Join Delhivery Direct?
- Gain real-world experience in customer experience and retention operations
- Learn growth and customer engagement strategies directly from industry experts
- Build analytical, communication, and reporting skills
- Enhance your resume with practical logistics industry exposure
- Excellent opportunity for freshers and students to start their corporate journey
🧠 Core Skills Required
- Communication Skills: Strong verbal communication and customer interaction capabilities.
- Customer Handling: Ability to manage customer conversations with empathy and professionalism.
- Excel Knowledge: Basic to intermediate understanding of VLOOKUP, Pivot Tables, and reporting tools.
- Analytical Thinking: Ability to identify customer pain points and operational gaps.
- Problem Solving: Capability to resolve customer issues and support retention initiatives.
- Coordination Skills: Ability to work with internal teams for issue resolution.
- Reporting Skills: Maintaining trackers, insights, and operational reports accurately.
- Learning Mindset: Willingness to learn customer growth and retention operations.
🎤 How to Prepare for the Interview
- Practice communication and customer handling interview questions.
- Revise Excel basics including VLOOKUP, Pivot Tables, and reporting concepts.
- Prepare examples of handling difficult conversations or problem-solving situations.
- Be ready to explain your interest in customer experience and retention operations.
- Practice confidence, professionalism, and communication clarity.
- Prepare for HR and scenario-based interview rounds.
- Highlight willingness to learn, adaptability, and analytical thinking confidently.
📩 How to Apply
Interested candidates can apply using the official application form below.