🚀 Video KYC Executive | MobiKwik
🏢 Company: MobiKwik
Fintech Hiring
📄 Job Description
MobiKwik is hiring Video KYC Executives for its Gurgaon office. This role involves conducting real-time customer verification, handling Video KYC operations, ensuring compliance checks, detecting fraud attempts, and delivering a smooth customer verification experience in a fast-paced fintech environment.
🛠 Key Responsibilities
- Conduct real-time customer identification through Video KYC calls
- Verify customer documents as per compliance and KYC standards
- Detect fraud, impersonation, or suspicious verification attempts
- Deliver excellent customer experience during verification processes
- Follow SOPs, compliance guidelines, and quality benchmarks
- Maintain verification records and operational accuracy
- Coordinate with internal teams for escalations and issue resolution
- Suggest operational and process improvement opportunities
🎓 Eligibility Criteria
- Graduate freshers and experienced candidates can apply
- Strong communication skills mandatory
- Experience in voice process or customer service preferred
- Banking, fintech, or KYC operations experience preferred
- Video verification handling experience will be an advantage
- Ability to follow compliance and verification SOPs required
- Good attention to detail and fraud detection mindset preferred
- Comfortable working in rotational week-off schedule
⭐ Key Skills
- Video KYC
- Customer Verification
- Voice Process
- Fraud Detection
- Customer Service
💰 Benefits
- Opportunity to work with a leading fintech company
- Exposure to banking and digital financial operations
- Learning-driven and growth-focused work culture
- Recognition-based performance environment
- Strong career advancement opportunities in fintech operations
⭐ Why Join MobiKwik?
- Build your career in India’s fast-growing fintech industry
- Gain hands-on experience in KYC and compliance operations
- Enhance customer handling and communication capabilities
- Work in a fast-paced and technology-driven environment
- Excellent opportunity for freshers and experienced professionals
🧠 Core Skills Required
- Communication Skills: Excellent verbal communication and customer interaction abilities.
- Customer Verification: Ability to conduct accurate and compliant Video KYC verification processes.
- Fraud Detection: Strong observation skills to identify suspicious or fraudulent activities.
- Customer Service: Capability to deliver a smooth and professional customer experience.
- Attention to Detail: Strong focus on accuracy in document and identity verification.
- Compliance Awareness: Understanding of KYC processes and operational SOPs.
- Problem Solving: Ability to handle escalations and customer issues effectively.
- Adaptability: Comfortable working in rotational schedules and fast-paced environments.
🎤 How to Prepare for the Interview
- Practice spoken English and customer interaction communication skills.
- Revise basics of KYC, identity verification, and banking compliance concepts.
- Prepare for customer service and voice process interview questions.
- Practice confidence, voice clarity, and professional communication etiquette.
- Be ready to explain how you would handle fraud or suspicious verification cases.
- Prepare for HR and scenario-based customer handling rounds.
- Highlight communication ability, attention to detail, and learning mindset confidently.
📩 How to Apply
Interested candidates can apply using the official application form below.