🚀 Executive – CRM | DTDC Express Limited
🏢 Company: DTDC Express Limited
CRM Hiring
📄 Job Description
DTDC Express Limited is hiring Executive – CRM professionals for its Ghaziabad location. The role involves customer relationship management, complaint resolution, customer engagement, sales support, MIS reporting, and coordination with calling and execution teams to ensure smooth business operations.
🛠 Key Responsibilities
- Build and maintain strong and profitable customer relationships
- Oversee customer interactions handled by calling and execution teams
- Resolve customer complaints quickly and efficiently
- Keep customers updated about latest products and service offerings
- Support upselling and cross-selling initiatives to drive revenue growth
- Conduct meetings to facilitate smooth execution processes
- Understand customer requirements and provide suitable service solutions
- Prepare and submit MIS reports and ad-hoc reports to stakeholders
- Monitor competitor offerings and report key market observations
🎓 Eligibility Criteria
- 1–4 years of experience in CRM, customer service, or client relationship management preferred
- Strong communication and interpersonal skills required
- Ability to handle customer complaints and escalations efficiently
- Experience in MIS reporting and stakeholder coordination preferred
- Good understanding of customer engagement and relationship management
- Ability to contribute to upselling and cross-selling activities
- Strong coordination and meeting management abilities preferred
- Knowledge of logistics or service industry operations will be an added advantage
⭐ Key Skills
- Customer Relationship Management
- Complaint Resolution
- MIS Reporting
- Client Coordination
- Upselling & Cross-selling
💰 Benefits
- Opportunity to work with one of India’s leading logistics companies
- Hands-on exposure to CRM and customer operations management
- Practical learning in client relationship and stakeholder coordination
- Dynamic and customer-focused work environment
- Career growth opportunities in CRM and business operations
⭐ Why Apply?
- Build expertise in customer relationship and logistics operations
- Enhance communication, coordination, and problem-solving skills
- Gain practical exposure to CRM and customer lifecycle management
- Work closely with operational and customer service teams
- Strong long-term growth opportunities in CRM and operations management
🧠 Core Skills Required
- Customer Relationship Management: Ability to build and maintain strong client relationships effectively.
- Complaint Handling: Strong problem-solving skills for resolving customer concerns quickly.
- Communication Skills: Excellent verbal and written communication abilities.
- MIS Reporting: Capability to prepare operational and customer-related reports accurately.
- Sales Support: Understanding of upselling and cross-selling opportunities.
- Stakeholder Coordination: Ability to collaborate with execution, calling, and management teams.
- Market Awareness: Ability to track competitor activities and customer requirements.
- Execution Focus: Strong coordination skills to ensure smooth operational processes.
🎤 How to Prepare for the Interview
- Prepare examples of customer handling, complaint resolution, or CRM responsibilities handled previously.
- Practice communication and customer service-based interview questions confidently.
- Revise concepts related to customer relationship management and client retention.
- Be ready to explain your approach to handling escalations and customer expectations.
- Research DTDC’s logistics services and customer operations before the interview.
- Prepare for stakeholder coordination and MIS reporting-based discussions.
- Highlight communication skills, customer focus, and operational ownership confidently.
📩 How to Apply
Interested candidates can apply using the official application link below.