🚀 Assistant Manager – Training | MobiKwik Hiring
🏢 Company: MobiKwik
Learning & Development (L&D) Hiring
📄 Job Description
MobiKwik is hiring an Assistant Manager – Training to lead Learning & Development initiatives, trainer management, capability-building programs, and training operations. The role focuses on identifying training needs, managing training calendars, measuring training effectiveness, developing learning content, and partnering with Operations, HR, and Quality teams to build high-performing teams.
🛠 Key Responsibilities
- Lead and manage trainer teams and daily training operations
- Identify Training Needs (TNI) across business functions
- Develop and execute annual and monthly training calendars
- Prepare training MIS, dashboards, and performance reports
- Measure training effectiveness and recommend improvement initiatives
- Design and develop training curriculum, modules, and learning content
- Coordinate with Operations, HR, and Quality teams on capability-building initiatives
- Manage multiple training batches and learning programs simultaneously
- Ensure smooth onboarding and continuous learning interventions
- Drive process improvements to enhance employee performance and productivity
🎓 Eligibility Criteria
- 4+ years of experience in Training or Learning & Development
- Experience managing trainers and multiple training batches
- Exposure to Customer Service, BFSI, FinTech, Retail, or BPO environments preferred
- Strong knowledge of Training Needs Identification (TNI)
- Experience in Training MIS, reporting, and analytics
- Excellent stakeholder management skills
- Strong analytical and problem-solving abilities
- Excellent verbal and written English communication skills
⭐ Key Skills
- Learning & Development (L&D)
- Training Operations
- Trainer Management
- Training Needs Identification (TNI)
- Training Calendar Management
- Curriculum Development
- Training MIS & Reporting
- Stakeholder Management
- Performance Management
- MS Excel
💰 Benefits
- Opportunity to work with one of India's leading FinTech companies
- Lead organization-wide capability development initiatives
- Exposure to strategic Learning & Development programs
- Work closely with HR, Operations, and Quality leadership
- Excellent career growth opportunities in Training and HR
⭐ Why Join MobiKwik?
- Be part of one of India's leading digital payments and FinTech companies
- Lead impactful learning and capability-building initiatives
- Work closely with business leaders and cross-functional teams
- Develop expertise in Learning & Development strategy
- Accelerate your career in Training and HR leadership
🧠 Core Skills Required
- Training Management: Expertise in planning, executing, and monitoring learning programs.
- Trainer Leadership: Experience managing trainer teams and coaching learning professionals.
- TNI & Curriculum Development: Ability to identify learning gaps and design effective training content.
- Training Analytics: Strong knowledge of MIS reporting and training effectiveness measurement.
- Stakeholder Management: Effective collaboration with HR, Operations, and Quality teams.
- Communication Skills: Excellent verbal, written, and presentation abilities.
- Analytical Thinking: Capability to use training data to improve business performance.
- Execution Excellence: Strong ownership and ability to manage multiple training programs simultaneously.
🎤 How to Prepare for the Interview
- Revise Learning & Development frameworks and adult learning principles.
- Prepare examples of Training Needs Identification (TNI) and training interventions.
- Review training effectiveness models such as Kirkpatrick and ROI measurement.
- Be ready to discuss trainer management and capability-building initiatives.
- Practice presenting training dashboards and MIS reports using Excel.
- Prepare examples of stakeholder management across HR, Operations, and Quality.
- Highlight achievements related to employee performance improvement and learning outcomes.
📩 How to Apply
Interested candidates can apply through the official application form below.