🚀 Associate – Medical Info & Product Support Hiring | Wipro
🏢 Company: Wipro Limited
Healthcare Process Hiring
📄 Job Description
Wipro is hiring Associates for its Medical Information & Product Support process in Kolkata. The role involves providing customer support, handling client queries, maintaining service quality, troubleshooting issues, managing documentation, and ensuring compliance with defined service level agreements (SLAs).
Candidates should possess strong communication skills, problem-solving abilities, customer service orientation, and the capability to handle support requests through calls, emails, and other communication channels.
🛠 Key Responsibilities
- Handle customer queries through calls, emails, and support channels
- Provide accurate information and product support to clients
- Record, track, and document customer interactions
- Troubleshoot customer issues and provide timely resolutions
- Follow standard operating procedures and process guidelines
- Maintain customer service quality and SLA compliance
- Identify recurring issues and escalate critical concerns appropriately
- Update and maintain knowledge base documentation
- Conduct follow-ups with customers when required
- Participate in ongoing training and process improvement initiatives
🎓 Eligibility Criteria
- Graduate in any discipline
- Strong verbal and written communication skills
- Customer service or support experience preferred
- Ability to handle multiple customer interactions efficiently
- Basic computer and MS Office knowledge required
- Good analytical and troubleshooting skills
- Ability to work in a process-driven environment
- Willingness to learn healthcare and product support processes
⭐ Key Skills
- Customer Support
- Medical Information Support
- Product Support
- Email Support
- Issue Resolution
- Client Communication
- Documentation Management
- SLA Management
💰 Benefits
- Work with one of India's leading IT and consulting organizations
- Opportunity to build a career in healthcare support operations
- Structured training and learning opportunities
- Professional work environment with growth prospects
- Exposure to global customer support processes
⭐ Why Join Wipro?
- Build expertise in healthcare and product support services
- Gain experience working with international clients
- Continuous skill development and certification opportunities
- Strong internal growth and career progression paths
- Collaborative and learning-focused work culture
🧠 Core Skills Required
- Communication Skills: Ability to interact professionally with customers and stakeholders.
- Customer Service Orientation: Focus on delivering excellent customer experiences.
- Problem Solving: Capability to identify and resolve customer issues efficiently.
- Documentation: Accurate recording and tracking of customer interactions.
- Attention to Detail: Ensuring process compliance and quality standards.
- Time Management: Managing multiple customer requests effectively.
- Learning Agility: Ability to quickly understand products, systems, and processes.
- Team Collaboration: Working effectively with team members and supervisors.
🎤 How to Prepare for the Interview
- Practice customer service and support-related interview questions.
- Prepare examples of handling customer issues and conflict situations.
- Improve verbal and written communication skills.
- Learn basic healthcare support and product support concepts.
- Review SLA, quality, and customer satisfaction metrics.
- Demonstrate problem-solving and analytical thinking abilities.
- Show willingness to learn and adapt to new processes.
📩 How to Apply
Interested candidates can apply through Wipro's official careers portal.