🚀 Control Tower – Lead & Senior Lead (First Mile Team) | Shadowfax Hiring
🏢 Company: Shadowfax
First Mile Control Tower Hiring
📄 Job Description
Shadowfax is hiring Lead and Senior Lead professionals for its First Mile Control Tower Team in Bangalore. The role focuses on driving operational excellence, monitoring network performance, improving SLA adherence, managing cross-functional projects, and delivering measurable business impact. This is an excellent opportunity for professionals with logistics, e-commerce, supply chain, or control tower experience looking to take ownership of large-scale network operations.
🛠 Key Responsibilities
- Drive First Mile operational metrics and SLA adherence across the network
- Monitor network performance and identify operational improvement opportunities
- Analyze operational data and generate actionable business insights
- Lead cross-functional projects and process optimization initiatives
- Ensure strong execution rigor and operational discipline
- Collaborate with internal stakeholders to improve network efficiency
- Track business KPIs and prepare operational reports
- Translate analytical findings into measurable business outcomes
- Drive continuous improvement initiatives across first-mile operations
- Support strategic decision-making through data-driven recommendations
🎓 Eligibility Criteria
- Graduate qualification preferred
- Experience in Logistics, Supply Chain, E-commerce, or Control Tower Operations preferred
- Strong analytical and problem-solving skills required
- Proficiency in Microsoft Excel and operational reporting tools
- Experience managing operational performance metrics and KPIs
- Ability to handle multiple stakeholders and cross-functional teams
- Strong communication and execution management skills
- Ability to work effectively in a fast-paced operational environment
⭐ Key Skills
- Control Tower Operations
- First Mile Operations
- Supply Chain Management
- Logistics Operations
- Data Analysis
- Excel & Reporting
- Process Improvement
- Stakeholder Management
- KPI Monitoring
- Project Management
💰 Benefits
- Competitive compensation package of ₹4–8 LPA
- Opportunity to work with one of India's leading logistics technology companies
- Exposure to large-scale first-mile and network operations
- Career growth opportunities in supply chain and operations leadership
- Fast-paced and innovation-driven work environment
⭐ Why Join Shadowfax?
- Work on mission-critical logistics and network operations
- Drive high-impact operational excellence initiatives
- Gain exposure to advanced control tower and analytics-driven operations
- Collaborate with cross-functional teams across the organization
- Strong opportunities for leadership and career advancement
🧠 Core Skills Required
- Operational Analytics: Ability to analyze large datasets and generate actionable insights. ```
- Control Tower Management: Understanding of operational monitoring and network performance management.
- Project Leadership: Capability to lead cross-functional initiatives and process improvements.
- Stakeholder Management: Strong collaboration and communication abilities across teams.
- Excel Expertise: Advanced knowledge of Excel and operational reporting tools.
- Problem Solving: Ability to identify operational gaps and implement effective solutions.
- KPI Management: Experience monitoring service levels and business performance metrics.
- Execution Excellence: Strong focus on delivering measurable business outcomes. ```
🎤 How to Prepare for the Interview
- Revise logistics, supply chain, and first-mile operational concepts. ```
- Prepare examples demonstrating process improvement and operational optimization initiatives.
- Refresh advanced Excel functions, reporting, and data analysis techniques.
- Be ready to discuss KPI management and SLA improvement strategies.
- Prepare examples of stakeholder management and cross-functional project execution.
- Review operational dashboards and performance monitoring methodologies.
- Highlight measurable business impact achieved in previous roles. ```
📩 How to Apply
Interested candidates can apply through the official application form below.