🚀 Supply Chain Operations Associate Hiring | Accenture
🏢 Company: Accenture
Freshers Hiring | Supply Chain & Logistics Operations
📄 Job Description
Accenture is hiring Supply Chain Operations Associates for its Service Fulfillment team in Kolkata. This role focuses on logistics support, customer service, service fulfillment operations, and maintaining smooth end-to-end supply chain processes.
The selected candidate will interact with customers through phone and email channels, resolve logistics-related issues, maintain operational databases, support service delivery processes, and ensure a seamless customer experience while working in a dynamic logistics environment.
🛠 Key Responsibilities
- Provide logistics and service fulfillment support to customers
- Handle customer interactions through phone and email channels
- Resolve customer queries, complaints, and escalations professionally
- Maintain and update operational databases accurately
- Coordinate with third-party logistics partners when required
- Follow service level agreements (SLAs) and escalation procedures
- Support multiple logistics programs and operational processes
- Identify operational issues and escalate them appropriately
- Ensure accurate documentation and record management
- Deliver excellent customer service and operational support
🎓 Eligibility Criteria
- Undergraduate or Bachelor's Degree
- 0–12 months of customer service or logistics experience
- Freshers are encouraged to apply
- Fluent English communication skills required
- Strong attention to detail and accuracy
- Excellent interpersonal and customer handling skills
- Ability to work in a fast-paced environment
- Willingness to work in flexible or rotational shifts
⭐ Key Skills
- Supply Chain Operations
- Service Fulfillment
- Logistics Support
- Customer Service
- Email Support
- Issue Resolution
- Data Management
- Communication Skills
💰 Benefits
- Excellent opportunity for freshers to start their corporate career
- Work with one of the world's leading consulting and technology companies
- Exposure to global logistics and supply chain operations
- Professional training and career development programs
- Growth opportunities across multiple business functions
⭐ Why Join Accenture?
- Global work environment with international exposure
- Structured learning and upskilling opportunities
- Exposure to modern supply chain and logistics technologies
- Strong career progression opportunities
- Inclusive and innovation-driven workplace culture
🧠 Core Skills Required
- Customer Service: Ability to deliver exceptional customer experiences.
- Communication Skills: Strong verbal and written communication abilities.
- Attention to Detail: Accurate handling of records and operational data.
- Problem Solving: Ability to resolve customer issues effectively.
- Time Management: Managing multiple tasks and priorities efficiently.
- Adaptability: Comfortable working in dynamic and changing environments.
- Team Collaboration: Ability to work across teams and support multiple programs.
- Result Orientation: Focus on achieving operational goals and service excellence.
🎤 How to Prepare for the Interview
- Prepare basic customer service and logistics-related interview questions.
- Practice professional communication and email writing.
- Learn fundamental supply chain and logistics concepts.
- Understand service fulfillment and customer support processes.
- Prepare examples showcasing problem-solving abilities.
- Demonstrate willingness to work in flexible shifts and team environments.
- Highlight any internship, customer service, or logistics-related experience.
📩 How to Apply
Interested candidates can apply through Accenture's official careers portal.