🚀 Team Leader (TL) – First Mile Operations | Flipkart
🏢 Company: Flipkart
On-Roll Opportunity | First Mile Operations
📄 Job Description
Flipkart is hiring Team Leaders for its First Mile Operations team in Kanpur. This role focuses on managing first-mile logistics, driving vendor performance, ensuring SLA adherence, resolving operational bottlenecks, and optimizing pickup operations to support seamless supply chain execution.
🛠 Key Responsibilities
- Monitor and drive performance of third-party logistics (3PL) partners
- Manage vendor relationships and ensure accountability against KPIs
- Track Pick-up Breach Rate, On-Time Run Time, and operational performance metrics
- Identify and resolve daily operational bottlenecks proactively
- Manage seller backlog issues and pickup escalations
- Ensure SLA adherence across first-mile operations
- Analyze routes and seller density for operational optimization
- Improve pickup efficiency and reduce logistics costs
- Prepare daily, weekly, and monthly operational dashboards
- Drive continuous improvement initiatives across first-mile operations
🎓 Eligibility Criteria
- Experience in logistics, supply chain, or first-mile operations preferred
- Strong leadership and team management skills
- Experience working with vendors and 3PL partners preferred
- Excellent analytical and problem-solving abilities
- Strong communication and stakeholder management skills
- Comfortable working in a fast-paced operations environment
- Knowledge of operational KPIs and SLA management
- Data-driven decision-making approach preferred
⭐ Key Skills
- First Mile Operations
- 3PL Management
- Vendor Management
- Supply Chain Operations
- Operational Excellence
💰 Benefits
- On-roll opportunity with Flipkart
- Exposure to large-scale e-commerce supply chain operations
- Career growth in logistics and operations leadership
- Opportunity to work with cross-functional business teams
- Performance-driven and innovation-focused work environment
⭐ Why Join Flipkart?
- Be part of India's leading e-commerce ecosystem
- Work on critical first-mile logistics operations
- Lead vendor and logistics partner performance initiatives
- Develop expertise in supply chain and operational leadership
- Unlock long-term career growth opportunities within Flipkart
🧠 Core Skills Required
- 3PL Management: Ability to manage logistics partners and drive performance improvements.
- Vendor Management: Build strong partnerships and ensure SLA compliance.
- Operational Excellence: Identify inefficiencies and implement process improvements.
- Data Analytics: Monitor dashboards and make data-driven decisions.
- Problem Solving: Resolve operational bottlenecks and escalations effectively.
- Leadership: Drive performance through collaboration and stakeholder alignment.
- SLA Management: Ensure operational targets and service commitments are consistently met.
- Supply Chain Knowledge: Understanding of first-mile logistics and transportation operations.
🎤 How to Prepare for the Interview
- Understand First Mile logistics and pickup operations thoroughly.
- Prepare examples of vendor management and operational problem-solving.
- Revise logistics KPIs such as pickup adherence, SLA compliance, and turnaround time.
- Be ready to discuss route optimization and cost reduction initiatives.
- Prepare examples demonstrating leadership and stakeholder management skills.
- Practice answering operational escalation and vendor performance scenarios.
- Show a strong ownership mindset and customer-centric approach.
📩 How to Apply
Interested candidates can apply through the official application form below.