🚀 B2B Telecaller / Customer Service Executive | Customer Support Hiring
🏢 Company: BigBasket (A Tata Enterprise)
B2B Customer Support Hiring
📄 Job Description
BigBasket is hiring B2B Telecallers / Customer Service Executives for its Nalmuri (Ghatakpukur) location. The selected candidates will be responsible for handling outbound customer calls, supporting B2B clients, resolving service-related queries, generating leads, and ensuring excellent customer satisfaction through effective communication.
🛠 Key Responsibilities
- Make outbound calls to existing and prospective B2B customers.
- Handle customer queries, complaints, and order-related requests.
- Generate business leads and support customer onboarding activities.
- Maintain accurate records of customer interactions in company systems.
- Coordinate with internal teams for timely issue resolution.
- Build and maintain strong customer relationships.
- Achieve daily calling and productivity targets.
- Ensure high standards of customer satisfaction and service quality.
🎓 Eligibility Criteria
- Minimum qualification: 12th Pass.
- Minimum 6 months of experience in Telecalling, Telesales, or Customer Service.
- Experience in B2B Sales or Customer Support will be preferred.
- Excellent communication skills in Bengali, Hindi, and/or English.
- Basic computer knowledge and proficiency in MS Office.
- Strong customer service and interpersonal skills.
- Target-oriented mindset with good problem-solving abilities.
⭐ Key Skills
- B2B Telecalling
- Customer Service
- Telesales
- Lead Generation
- Customer Relationship Management
- MS Office
- Communication Skills
- Problem Solving
💰 Benefits
- Salary between ₹15,000 and ₹20,000 (In-Hand).
- Opportunity to work with a Tata Enterprise.
- Exposure to B2B customer relationship management.
- Professional learning and career growth opportunities.
- Supportive and performance-driven work environment.
⭐ Why Join BigBasket?
- Be part of one of India's leading online grocery companies.
- Gain valuable experience in B2B customer support and sales.
- Work in a dynamic and customer-focused environment.
- Develop communication and relationship management skills.
- Enjoy long-term career growth opportunities.
🎤 How to Prepare for the Interview
- Practice customer service and telecalling interview questions.
- Improve communication skills in Bengali, Hindi, and English.
- Revise basic MS Office and computer operations.
- Prepare examples of customer handling and sales achievements.
- Research BigBasket's B2B services and business model.
- Be ready to demonstrate convincing, listening, and problem-solving skills.
- Maintain a confident, positive, and customer-focused approach.
📩 How to Apply
Interested candidates can apply via email using the link below.