🚀 Customer Relationship Officer (CRO) / Collection Officer (CO) | BFSI Hiring
🏢 Company: IIFL Samasta Finance Ltd.
BFSI & Microfinance Hiring
📄 Job Description
IIFL Samasta Finance Ltd. is hiring Customer Relationship Officers (CRO) and Collection Officers (CO) across multiple locations in Odisha. The selected candidates will support customer acquisition, relationship management, loan servicing, collections, and field operations while contributing to financial inclusion and community development.
🛠 Key Responsibilities
- Build and maintain strong customer relationships.
- Support customer acquisition and loan servicing activities.
- Collect repayments and ensure timely recovery of outstanding dues.
- Educate customers about financial products and services.
- Conduct field visits and maintain customer records.
- Coordinate with branch teams to ensure smooth operations.
- Maintain accurate documentation and operational reports.
- Achieve assigned business and collection targets.
🎓 Eligibility Criteria
- Graduate qualification preferred.
- Freshers and experienced candidates are encouraged to apply.
- Good communication and interpersonal skills.
- Customer-focused attitude with field work readiness.
- Basic computer knowledge will be an added advantage.
- Ability to work independently and achieve business targets.
- Knowledge of BFSI or Microfinance operations will be preferred.
⭐ Key Skills
- Customer Relationship Management
- Collections
- Field Operations
- Loan Recovery
- Customer Service
- Communication Skills
- Sales & Business Development
- BFSI Operations
💰 Benefits
- Attractive salary with performance-based incentives.
- Free accommodation provided.
- Fuel allowance for field operations.
- Medical and insurance coverage.
- Referral bonus and career growth opportunities.
⭐ Why Join IIFL Samasta Finance Ltd.?
- Work with one of India's leading microfinance institutions.
- Build a rewarding career in the growing BFSI sector.
- Contribute to financial inclusion and community empowerment.
- Receive attractive employee benefits and incentives.
- Access excellent learning and long-term career growth opportunities.
🎤 How to Prepare for the Interview
- Review customer relationship management and collection processes.
- Prepare examples of customer handling and field work experience.
- Understand the basics of microfinance and BFSI operations.
- Practice communication and interpersonal skills.
- Research IIFL Samasta Finance Ltd. and its financial products.
- Demonstrate a customer-centric approach and willingness to work in the field.
- Highlight your problem-solving, teamwork, and target achievement abilities.
📩 How to Apply
Interested candidates can apply via email using the link below.