🚀 International Chat & Voice Process | Tech Mahindra Hiring
🏢 Company: Tech Mahindra
International Customer Support Hiring
📄 Job Description
Tech Mahindra is hiring for International Chat Support and Voice Support processes. This is an excellent opportunity for candidates looking to build or grow their career in the BPO and Customer Support industry. The role involves handling customer interactions through chat and voice channels, resolving queries, ensuring a positive customer experience, and delivering service excellence for global clients.
🛠 Key Responsibilities
- Handle customer queries through international chat and voice support channels
- Provide prompt, accurate, and customer-friendly resolutions
- Maintain high standards of customer satisfaction and service quality
- Understand customer concerns and provide appropriate solutions
- Document customer interactions and update system records accurately
- Follow process guidelines, quality standards, and company SOPs
- Coordinate with internal teams for issue escalation and resolution when required
- Meet productivity, quality, and performance metrics set by the process
- Maintain professionalism while interacting with international customers
- Support overall team performance and contribute to process improvement
🎓 Eligibility Criteria
- Complete graduates can apply
- Experienced candidates are preferred
- Strong written and verbal communication skills are mandatory
- Customer-focused mindset with problem-solving ability
- Comfortable working in chat and voice-based customer support roles
- Ability to work in a fast-paced BPO environment
- Immediate joiners will be preferred
- Professional attitude and willingness to work with international clients
⭐ Key Skills
- International Chat Support
- Voice Process
- Customer Service
- Communication Skills
- Problem Solving
- Customer Query Resolution
- Process Adherence
- Typing Skills
- Interpersonal Skills
- BPO Operations
💰 Benefits
- Salary package of ₹3 LPA – ₹4.75 LPA based on last drawn salary
- Both-side cab facility available
- 5 days working schedule
- Career growth and skill development opportunities
- Opportunity to work with a global client in an international support process
⭐ Why Join Tech Mahindra?
- Work with one of India’s leading IT and BPO companies
- Build a strong career in international customer support
- Get exposure to global clients and service standards
- Enjoy employee-friendly benefits like 5-day working and cab facility
- Grow your communication, problem-solving, and customer handling skills
🧠 Core Skills Required
- Customer Service: Ability to provide high-quality support and ensure customer satisfaction.
- Communication Skills: Strong written and verbal communication for international customer interactions.
- Problem Solving: Ability to understand customer issues and provide effective resolutions.
- Chat & Voice Handling: Comfort in managing both written and voice-based support processes.
- Process Adherence: Ability to follow SOPs, quality guidelines, and performance standards.
- Interpersonal Skills: Professional and empathetic approach while handling customer conversations.
- Typing & Documentation: Ability to document interactions accurately and maintain system records.
- Adaptability: Readiness to work in a fast-paced and target-driven support environment.
🎤 How to Prepare for the Interview
- Practice spoken English, customer handling, and basic conversation flow for international support roles.
- Work on grammar, clarity, tone, and typing speed for chat support processes.
- Prepare examples of handling difficult customer situations or resolving complaints professionally.
- Revise customer service fundamentals such as empathy, listening, problem-solving, and service quality.
- Be ready to answer questions about working in shifts, voice/chat processes, and international customer support.
- If you have prior BPO experience, prepare performance-related examples such as CSAT, quality scores, or productivity achievements.
- Maintain confidence, clear communication, and a customer-first mindset during the interview.
📩 How to Apply
Interested candidates can apply through the official application form below.