✅ Quality Team Hiring | Zepto | Mumbai & Ahmedabad
🏢 Company: Zepto
Quality Operations Hiring
📄 Job Description
Zepto is expanding its Quality Team and is hiring experienced professionals for Mumbai and Ahmedabad. This opportunity is ideal for candidates with expertise in warehouse quality, supply chain operations, audits, SOP compliance, and process improvement within e-commerce or quick commerce environments.
The selected candidates will play a key role in maintaining operational quality standards, conducting audits, improving warehouse processes, ensuring SOP compliance, and delivering an exceptional customer experience across Zepto's fulfillment operations.
🛠 Key Responsibilities
- Conduct warehouse quality audits and ensure adherence to company SOPs.
- Monitor operational quality standards across warehouse processes.
- Identify quality gaps and implement corrective and preventive actions.
- Drive process improvements to enhance operational efficiency.
- Ensure compliance with quality, safety, and operational guidelines.
- Analyze quality metrics and prepare audit reports.
- Coordinate with warehouse, operations, and cross-functional teams.
- Investigate quality issues and recommend sustainable solutions.
- Train warehouse teams on quality standards and best practices.
- Support initiatives that improve customer satisfaction and operational excellence.
🎓 Eligibility Criteria
- Graduate from a recognized university preferred.
- 2–4 years of experience for Quality Auditor roles.
- 5+ years of experience for the Quality Manager role.
- Experience in warehouse quality, supply chain, e-commerce, or quick commerce.
- Strong knowledge of warehouse operations, audits, and SOP compliance.
- Excellent analytical, communication, and problem-solving skills.
- Ability to work in a fast-paced operational environment.
⭐ Key Skills
- Warehouse Quality
- Quality Assurance
- Quality Audits
- SOP Compliance
- Process Improvement
- Supply Chain Operations
- E-Commerce Operations
- Root Cause Analysis
- Data Analysis
- Customer Experience
- Team Leadership
- Operational Excellence
💰 Benefits
- Work with one of India's fastest-growing quick commerce companies.
- Excellent opportunities for career advancement.
- Exposure to modern warehouse and quality management systems.
- Collaborative and performance-driven work culture.
- Opportunity to contribute directly to customer satisfaction and operational excellence.
⭐ Why Join Zepto?
- Be part of one of India's leading quick commerce organizations.
- Drive quality excellence across large-scale warehouse operations.
- Work with experienced supply chain and operations leaders.
- Build expertise in quality systems, audits, and operational excellence.
- Accelerate your career in the rapidly growing quick commerce industry.
🧠 Core Skills Required
- Warehouse Quality: Experience maintaining quality standards across warehouse and fulfillment operations.
- Quality Audits: Ability to conduct audits, identify gaps, and implement corrective actions.
- SOP Compliance: Strong understanding of operational procedures, compliance requirements, and quality controls.
- Process Improvement: Experience identifying opportunities to improve efficiency and operational performance.
- Data Analysis: Ability to analyze quality metrics, prepare reports, and support data-driven decision-making.
- Root Cause Analysis: Strong problem-solving skills to investigate operational issues and recommend sustainable solutions.
- Leadership: Ability to train teams, guide operational staff, and drive continuous quality improvements.
- Customer Focus: Commitment to enhancing customer experience through consistent quality standards.
🎤 Interview Preparation
- Review warehouse quality standards, SOPs, and audit methodologies.
- Prepare examples of quality improvements and corrective actions you have implemented.
- Revise root cause analysis, CAPA, and process improvement techniques.
- Be ready to discuss warehouse KPIs, quality metrics, and operational reporting.
- Research Zepto's warehouse operations and quick commerce business model.
- Prepare examples demonstrating leadership, teamwork, and stakeholder management.
- Highlight your experience with customer-focused quality initiatives.
- Show your ability to thrive in fast-paced warehouse and supply chain environments.
📩 How to Apply
Interested candidates who meet the eligibility criteria can apply through the official application form below. Before applying, update your resume to highlight your experience in warehouse quality, audits, SOP compliance, supply chain operations, process improvement, and quality management.