🚚 Service Account Manager (SAM) – D2C Freight | Prozo Hiring | Panchkula
🏢 Company: Prozo
Account Management Hiring
📄 Job Description
Prozo is hiring Service Account Managers (SAM) for its D2C Freight business in Panchkula. This opportunity is ideal for professionals who enjoy building long-term client relationships, resolving operational challenges, and delivering exceptional customer experiences in a fast-paced logistics environment.
The selected candidate will manage end-to-end client communication, coordinate with internal operations teams, resolve shipment-related concerns within defined SLAs, and ensure excellent account health while supporting leading D2C and enterprise brands.
🛠 Key Responsibilities
- Manage end-to-end communication for assigned D2C freight accounts.
- Resolve shipment, delivery, and service-related queries within defined SLAs.
- Coordinate with Operations and cross-functional teams for issue resolution.
- Build and maintain strong relationships with enterprise and D2C clients.
- Monitor account performance and ensure healthy client engagement.
- Provide regular updates to clients regarding shipments and service requests.
- Track operational issues and ensure timely closure.
- Maintain accurate account records and customer communication logs.
- Identify opportunities to improve customer satisfaction and operational efficiency.
- Support business growth by delivering exceptional account management.
🎓 Eligibility Criteria
- Graduate from a recognized university is preferred.
- 1–4 years of experience in Client Servicing, Account Management, Customer Success, or Operations.
- Experience in Logistics, Supply Chain, or E-commerce will be an added advantage.
- Excellent communication and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Ability to work in a fast-paced customer-centric environment.
- Customer-first mindset with attention to detail.
⭐ Key Skills
- Account Management
- Client Servicing
- Customer Success
- Stakeholder Management
- Logistics Operations
- D2C Freight
- Supply Chain
- Issue Resolution
- SLA Management
- Communication Skills
- Problem Solving
- Relationship Management
💰 Benefits
- Clear career progression from SAM to Senior SAM and Key Account Manager.
- Work with leading D2C and enterprise brands.
- Exposure to large-scale logistics and supply chain operations.
- Fast-paced, collaborative, and learning-focused work environment.
- Excellent professional growth and development opportunities.
⭐ Why Join Prozo?
- Accelerate your career with structured growth opportunities.
- Work with top D2C and enterprise brands across India.
- Gain expertise in customer success, logistics, and key account management.
- Collaborate with experienced operations and business teams.
- Be part of one of India's fast-growing logistics technology companies.
🧠 Core Skills Required
- Account Management: Build and maintain long-term client relationships while ensuring excellent account health.
- Client Servicing: Handle customer queries, provide timely updates, and ensure high levels of client satisfaction.
- Logistics Coordination: Coordinate with operations teams to resolve shipment and service-related issues efficiently.
- SLA Management: Ensure timely resolution of customer concerns within defined service level agreements.
- Communication: Strong verbal and written communication skills with excellent stakeholder management abilities.
- Problem Solving: Analyze operational challenges and provide quick, customer-focused solutions.
- Customer Success: Deliver outstanding customer experiences while supporting long-term business relationships.
- Attention to Detail: Maintain accurate records, monitor account performance, and ensure operational accuracy.
🎤 Interview Preparation
- Review the fundamentals of account management, customer success, and client servicing.
- Understand logistics operations, shipment lifecycle, and SLA management concepts.
- Prepare examples where you successfully resolved customer issues or managed key accounts.
- Revise stakeholder management and cross-functional collaboration scenarios.
- Research Prozo's logistics technology platform and D2C fulfillment services.
- Be ready to discuss customer communication strategies and problem-solving approaches.
- Highlight achievements related to customer satisfaction, retention, or operational improvements.
- Demonstrate a customer-first attitude and the ability to thrive in a fast-paced environment.
📩 How to Apply
Interested candidates who meet the eligibility criteria can apply through the official application form below. Before applying, update your resume to highlight your client servicing experience, customer success achievements, logistics or e-commerce exposure, communication skills, and account management accomplishments.