🚀 Store Incharge / Store Supervisor | BigBasket Hiring | Chandigarh & Mohali
🏢 Company: BigBasket
Retail Store Operations Hiring
📄 Job Description
bigbasket is hiring experienced Store Incharge and Store Supervisor professionals for its Chandigarh and Mohali locations. This role is ideal for candidates with retail store operations experience who can lead teams, manage inventory, improve operational efficiency, and deliver an outstanding customer experience.
The selected candidates will be responsible for complete store management, sales performance, inventory control, shrinkage reduction, team leadership, compliance, and ensuring smooth day-to-day retail operations while achieving business objectives.
🛠 Key Responsibilities
- Lead end-to-end retail store operations and daily business activities.
- Drive daily sales, productivity, and operational excellence.
- Monitor store profitability and overall business performance.
- Manage inventory, stock replenishment, shrinkage control, and stock accuracy.
- Ensure product availability and maintain merchandising standards.
- Lead, mentor, train, and motivate store teams to achieve operational goals.
- Monitor store KPIs, daily sales reports, and operational metrics.
- Ensure compliance with company SOPs, safety policies, and quality standards.
- Coordinate with warehouse, procurement, and support teams for smooth store operations.
- Deliver exceptional customer service while maintaining operational efficiency and profitability.
🎓 Eligibility Criteria
- Graduate from a recognized university.
- 2–6 years of experience in Retail or Store Operations.
- Female candidates are preferred as per the employer's hiring requirement.
- Experience in inventory management and store administration.
- Strong leadership and people management skills.
- Excellent customer service orientation and communication skills.
- Ability to work in a fast-paced retail environment.
- Strong analytical and problem-solving abilities.
⭐ Key Skills
- Retail Operations
- Store Management
- Inventory Management
- Shrinkage Control
- Sales Management
- Team Leadership
- Store Administration
- Customer Service
- KPI Monitoring
- Operations Management
- Problem Solving
- People Management
💰 Benefits
- Opportunity to work with India's leading online grocery and quick commerce brand.
- Career growth in retail leadership and store management.
- Exposure to modern retail operations and inventory systems.
- Work in a dynamic, customer-focused environment.
- Performance-based career advancement opportunities.
⭐ Why Join bigbasket?
- Work with one of India's fastest-growing retail and quick commerce companies.
- Lead high-performing retail teams and drive store excellence.
- Gain exposure to inventory planning, retail analytics, and store operations.
- Develop leadership skills while managing business performance.
- Excellent long-term career growth opportunities in retail operations.
🧠 Core Skills Required
- Store Operations: Ability to manage complete day-to-day store operations while maintaining operational excellence.
- Inventory Management: Experience in stock planning, replenishment, inventory accuracy, and shrinkage control.
- Sales Leadership: Strong capability to drive sales, improve store productivity, and achieve business targets.
- Team Management: Experience leading, mentoring, coaching, and developing retail store teams.
- Customer Experience: Ability to deliver exceptional customer service while resolving operational challenges efficiently.
- Retail Compliance: Ensure adherence to company SOPs, quality standards, and workplace safety guidelines.
- Performance Monitoring: Track KPIs, prepare reports, analyze store performance, and identify improvement opportunities.
- Problem Solving: Strong decision-making and analytical skills to manage operational issues effectively.
🎤 How to Prepare for the Interview
- Prepare examples of managing complete retail store operations.
- Be ready to discuss inventory management, shrinkage reduction, and stock control strategies.
- Prepare examples of leading and motivating store teams to achieve business targets.
- Review retail KPIs such as sales per square foot, conversion rate, inventory turnover, and shrinkage percentage.
- Revise customer service, complaint handling, and conflict resolution techniques.
- Review Microsoft Excel basics for store reports and operational MIS.
- Research bigbasket's business model, quick commerce operations, and customer service standards.
- Demonstrate leadership, ownership, communication, and decision-making skills during the interview.
📩 How to Apply
Interested candidates can apply through the official application form below. Update your resume with your retail operations experience, store management, inventory control, leadership achievements, and customer service expertise before submitting your application.