🚀 Team Leader (FTC) | Flipkart Hiring | Gorakhpur
📄 Job Description
Flipkart is hiring a Team Leader (FTC) for its Last Mile Operations team in Gorakhpur, Uttar Pradesh. This opportunity is ideal for candidates with experience leading delivery teams in e-commerce, logistics, courier, or supply chain operations. The selected candidate will oversee daily delivery operations, ensure operational excellence, improve team productivity, and maintain service quality standards.
The role requires a proactive leader who can effectively manage field teams, monitor key operational metrics, ensure timely deliveries, and maintain compliance with Flipkart's operational and safety standards.
🛠 Key Responsibilities
- Lead and manage the last-mile delivery team to achieve operational goals.
- Ensure smooth day-to-day delivery and fulfillment operations.
- Monitor delivery productivity and operational performance.
- Drive operational efficiency while meeting daily service targets.
- Track team performance and provide coaching for continuous improvement.
- Ensure adherence to company SOPs, safety standards, and operational policies.
- Coordinate with hub operations and cross-functional teams to resolve operational issues.
- Prepare daily operational reports and monitor key performance indicators.
- Handle escalations and support timely resolution of delivery-related concerns.
- Maintain high standards of customer satisfaction and delivery quality.
🎓 Eligibility Criteria
- Minimum 1 year of experience as a Team Leader in Last Mile Operations.
- Experience in e-commerce, logistics, courier, or supply chain operations is preferred.
- Graduate qualification preferred.
- Strong leadership and people management skills.
- Ability to work under pressure and achieve operational targets.
- Good communication and stakeholder coordination skills.
- Knowledge of operational KPIs and delivery management.
⭐ Key Skills
- Last Mile Operations
- Team Leadership
- Delivery Operations
- Logistics Management
- Operations Management
- Performance Monitoring
- People Management
- Customer Service
- Problem Solving
- Operational Excellence
💰 Benefits
- Opportunity to work with one of India's largest e-commerce companies.
- Gain hands-on leadership experience in last-mile logistics operations.
- Exposure to large-scale delivery and fulfillment management.
- Career growth opportunities within Flipkart Operations.
- Performance-driven and fast-paced work environment.
⭐ Why Join Flipkart?
- Lead a high-performing last-mile delivery team.
- Work with one of India's leading technology-driven logistics networks.
- Gain exposure to large-scale supply chain and fulfillment operations.
- Develop leadership, operations management, and problem-solving skills.
- Excellent career progression opportunities within Flipkart Operations.
🧠 Core Skills Required
- Team Leadership: Ability to lead, motivate, and manage delivery associates while ensuring high productivity.
- Last Mile Operations: Strong understanding of delivery planning, route execution, and operational workflows.
- Operations Management: Experience managing daily operational activities while achieving service-level targets.
- Performance Management: Monitor KPIs, coach team members, and improve operational efficiency.
- Problem Solving: Ability to resolve delivery issues, operational bottlenecks, and customer escalations effectively.
- Compliance: Ensure adherence to SOPs, safety guidelines, and operational standards.
- Communication: Strong coordination skills while working with delivery teams and internal stakeholders.
- Customer Focus: Ensure timely deliveries and maintain a high-quality customer experience.
🎤 How to Prepare for the Interview
- Revise last-mile delivery operations, route planning, and dispatch processes.
- Prepare examples of leading delivery teams and achieving operational targets.
- Be ready to explain how you improve team productivity and monitor KPIs.
- Review operational metrics such as SLA, on-time delivery, first-attempt delivery, and productivity.
- Prepare examples of handling customer escalations and operational challenges.
- Understand warehouse-to-delivery workflows within e-commerce operations.
- Research Flipkart's logistics and fulfillment network before the interview.
- Demonstrate leadership, ownership, communication, and decision-making skills.
📩 How to Apply
Interested candidates who meet the eligibility criteria can apply through the official application form below. Ensure your resume highlights your last-mile operations experience, leadership achievements, operational KPIs, and team management skills.