🚀 Assistant Team Lead (ATL) – Phlebotomist | Tata 1mg Hiring
🏢 Company: Tata 1mg
Healthcare Operations Hiring
📄 Job Description
Tata 1mg is hiring an Assistant Team Lead (ATL) – Phlebotomist for its Lucknow Cluster. This role is responsible for leading field diagnostic operations, managing large teams of phlebotomists, ensuring service quality, monitoring operational performance, and driving process excellence. The ideal candidate should have strong leadership, analytical, and stakeholder management skills with experience in healthcare or diagnostic operations.
🛠 Key Responsibilities
- Lead day-to-day field operations for diagnostic and phlebotomy services.
- Manage and mentor a team of 50+ phlebotomists and field professionals.
- Monitor operational KPIs, productivity, and service quality.
- Prepare MIS reports and track operational performance metrics.
- Coordinate with internal stakeholders to ensure smooth service delivery.
- Drive process improvements to enhance operational efficiency.
- Resolve operational challenges and customer service issues promptly.
- Ensure compliance with healthcare protocols, SOPs, and quality standards.
- Support manpower planning, scheduling, and resource allocation.
- Train team members and promote continuous skill development.
- Maintain accurate documentation and operational reports.
- Support business growth while ensuring high patient satisfaction.
🎓 Eligibility Criteria
- Minimum 3 years of relevant experience.
- Experience in diagnostic or healthcare operations is preferred.
- Proven experience managing teams of 50+ professionals.
- Strong analytical skills with experience in MIS reporting and performance tracking.
- Excellent leadership, stakeholder management, and communication skills.
- Strong problem-solving abilities with a focus on operational excellence.
- Ability to work in a fast-paced healthcare environment.
⭐ Key Skills
- Healthcare Operations
- Diagnostic Operations
- Phlebotomy Operations
- Team Management
- Field Operations
- MIS Reporting
- Performance Tracking
- Operational Excellence
- Stakeholder Management
- Leadership
- Problem Solving
- Service Quality Management
- Resource Planning
- Process Improvement
- Communication Skills
💰 Benefits
- Competitive compensation aligned with market standards.
- Opportunity to work with one of India's leading digital healthcare companies.
- Leadership role with responsibility for large-scale field operations.
- Professional growth through exposure to healthcare operations and people management.
- Collaborative and innovation-driven work environment.
⭐ Why Join Tata 1mg?
- Work with one of India's most trusted healthcare and diagnostics platforms.
- Lead high-impact field healthcare operations.
- Develop leadership experience while managing large operational teams.
- Contribute to improving healthcare accessibility and service quality.
- Enjoy excellent career growth and learning opportunities.
🎤 How to Prepare for the Interview
- Review diagnostic operations, field service management, and phlebotomy workflows.
- Prepare examples of managing large teams, improving productivity, and handling operational challenges.
- Refresh your knowledge of MIS reporting, KPI tracking, and workforce planning.
- Be ready to discuss stakeholder management and healthcare service quality improvements.
- Research Tata 1mg's diagnostic services and healthcare business model.
- Highlight leadership achievements, problem-solving skills, and operational excellence initiatives.
📩 How to Apply
Interested and eligible candidates can apply by sending their updated resume through the email button below.