💬 Chat Support Executive | Transcom India
🏢 Company: Transcom India
Customer Support Hiring
📄 Job Description
Transcom India is hiring Chat Support Executives for its Pune operations. The selected candidates will handle customer queries through chat, provide accurate and timely resolutions, and ensure a positive customer experience while maintaining defined quality and productivity standards.
🛠 Key Responsibilities
- Handle customer queries and requests through chat support.
- Resolve account, order, and process-related customer queries.
- Provide quick, accurate, and effective resolutions.
- Maintain a professional and positive customer experience.
- Follow defined customer service processes and quality standards.
- Meet productivity and performance targets.
- Document customer interactions and relevant case details accurately.
- Escalate complex issues to the appropriate team when required.
🎓 Eligibility Criteria
- Excellent written English communication skills.
- Strong customer service and problem-solving abilities.
- Comfortable working in 24/7 rotational shifts.
- Basic computer knowledge.
- Good multitasking and typing abilities.
- Customer-focused attitude and willingness to learn.
- Ability to work 5.5 days per week.
⭐ Key Skills
- Chat Support
- Customer Service
- Written English Communication
- Problem Solving
- Query Resolution
- Multitasking
- Computer Skills
- Customer Experience
- Process Adherence
- Quality & Productivity Management
💰 Benefits
- Cab facility available.
- Opportunity to work with Transcom India.
- Gain professional experience in customer support and chat operations.
- Exposure to structured BPO and customer experience processes.
- Career growth opportunities in customer service operations.
⭐ Why Join Transcom India?
- Join an established customer experience and business process services organization.
- Build professional experience in chat-based customer support.
- Develop strong communication and customer-handling skills.
- Work in a structured and performance-driven environment.
- Explore long-term career growth opportunities in customer support operations.
🎤 How to Prepare for the Interview
- Practice professional written English and clear customer communication.
- Prepare examples of handling difficult customers and resolving queries.
- Practice typing accurately and responding quickly to customer messages.
- Revise basic computer skills and multitasking techniques.
- Be ready to explain how you would handle an unresolved customer issue.
- Demonstrate flexibility for 24/7 rotational shifts.
📩 How to Apply
Interested candidates can apply directly via WhatsApp using the button below.