🏪 DDHM – Dark Store | City Operations | Zepto Hiring | Bhubaneswar & Cuttack
🏢 Company: Zepto
Dark Store & City Operations Hiring
📄 Job Description
Zepto is hiring a DDHM – Dark Store professional for its City Operations team in Bhubaneswar and Cuttack. This opportunity is ideal for professionals with experience in e-commerce, quick-commerce, retail, warehouse, or store operations who can lead teams and drive operational efficiency in a fast-paced environment.
The selected candidate will own end-to-end dark store operations, including inbound, inventory management, dispatch, shrinkage control, manpower planning, team performance, SLA/TAT management, and process excellence.
🛠 Key Responsibilities
- Manage end-to-end dark store operations from inbound to dispatch.
- Ensure smooth day-to-day store operations and adherence to defined processes.
- Manage inventory accuracy, stock movement, and shrinkage control.
- Identify operational gaps and drive process improvement initiatives.
- Ensure compliance with SOPs and operational standards.
- Manage store manpower, rostering, shift planning, and team deployment.
- Lead and motivate teams to achieve productivity and operational targets.
- Monitor SLA, TAT, productivity, and other store-level KPIs.
- Identify and resolve operational challenges and escalations on the ground.
- Drive operational excellence and ensure a strong customer experience.
🎓 Eligibility Criteria
- Relevant experience in E-Commerce, Quick-Commerce, Retail, Warehouse, or Store Operations.
- Experience managing frontline or store operations is preferred.
- Strong team handling and manpower planning capabilities.
- Experience in inventory management and shrinkage control.
- Understanding of operational SOPs and process compliance.
- Strong knowledge of productivity, SLA, and TAT management.
- Good analytical, communication, and problem-solving skills.
- Ability to work in a fast-paced and operationally demanding environment.
⭐ Key Skills
- Dark Store Operations
- Delivery Hub Operations
- Quick Commerce Operations
- Inventory Management
- Shrinkage Control
- Team Management
- Manpower Planning
- Rostering
- Productivity Management
- SLA & TAT Management
- SOP Compliance
- Process Improvement
💰 Benefits
- Opportunity to work with one of India's leading quick-commerce companies.
- Hands-on leadership experience in dark store and city operations.
- Exposure to inventory, productivity, manpower, and customer experience management.
- Opportunity to drive operational excellence in a high-growth environment.
- Career growth opportunities within e-commerce and quick-commerce operations.
⭐ Why Join Zepto?
- Work in one of India's fastest-growing quick-commerce ecosystems.
- Lead high-volume dark store operations and frontline teams.
- Gain exposure to inventory, shrinkage, productivity, and operational excellence.
- Work in a fast-paced environment with significant ownership and responsibility.
- Build a strong career in e-commerce, retail, and quick-commerce operations.
🧠 Core Skills Required
- Store Operations: Manage complete dark store operations from inbound receiving through picking, processing, and dispatch.
- Inventory Management: Maintain inventory accuracy, monitor stock movement, and implement effective shrinkage controls.
- Process Excellence: Identify operational gaps, implement corrective actions, and continuously improve store processes.
- Team Leadership: Manage, coach, and motivate frontline teams while maintaining operational discipline.
- Manpower Planning: Plan staffing requirements, prepare rosters, and ensure optimum manpower deployment across shifts.
- Performance Management: Track productivity, SLA, TAT, attendance, and other operational KPIs to improve team performance.
- SOP Compliance: Ensure all store activities follow defined SOPs, operational controls, and quality standards.
- Customer Experience: Drive operational excellence to ensure timely, accurate, and reliable customer order fulfillment.
🎤 Interview Preparation
- Revise dark store, warehouse, retail, and quick-commerce operations.
- Prepare examples of managing inbound, inventory, picking, packing, and dispatch operations.
- Be ready to explain how you control inventory shrinkage and improve stock accuracy.
- Prepare examples of manpower planning, rostering, and handling large frontline teams.
- Review KPIs such as productivity, SLA, TAT, fill rate, stock accuracy, and order fulfillment.
- Prepare examples of identifying operational gaps and implementing process improvements.
- Be ready to discuss handling peak volumes, manpower shortages, and operational escalations.
- Highlight measurable achievements related to productivity, shrinkage reduction, inventory accuracy, or customer experience.
📩 How to Apply
Interested candidates with relevant experience in e-commerce, quick-commerce, retail, warehouse, or store operations can apply through the application form below. Update your resume with your experience in inventory management, shrinkage control, team handling, manpower planning, productivity, SLA/TAT management, and process improvement.