👥 Head – Industrial Relations | Flipkart Hiring | Mumbai & Bangalore
🏢 Company: Flipkart
Industrial Relations & Compliance Hiring
📄 Job Description
Flipkart is hiring an experienced Head – Industrial Relations to lead industrial relations, labour compliance, contract workforce governance, and site administration across its Pan-India fulfillment centers, sortation centers, and logistics hubs.
The selected candidate will play a strategic role in maintaining a positive industrial climate, managing workforce-related risks, ensuring statutory compliance, strengthening 3PL and contract labour governance, and building effective relationships with government and external stakeholders.
🛠 Key Responsibilities
- Lead Industrial Relations strategy across fulfillment centers, sortation centers, and logistics hubs.
- Conduct industrial climate studies and proactively identify workforce and community risks.
- Address worker grievances using a consultative and resolution-focused approach.
- Ensure statutory labour compliance across applicable central and state regulations.
- Monitor compliance related to CLRA, OSH, Factories Act, Wages Code, and other applicable requirements.
- Conduct compliance audits and support statutory inspections across warehouse locations.
- Govern contract labour and 3PL workforce compliance, safety, and welfare frameworks.
- Build strong relationships with Labour Commissioners, Factory Inspectors, and local administration.
- Oversee site administration services including catering, transportation, facilities, and employee welfare.
- Prepare compliance risk dashboards and present key workforce risks to executive leadership.
🎓 Eligibility Criteria
- Degree or Postgraduate qualification in HR, Industrial Relations, IRPM, or a related discipline.
- 10–15 years of relevant experience in Industrial Relations and labour compliance.
- Strong experience managing contract workforce and blue-collar employees.
- Experience across multi-state supply chain, e-commerce, logistics, or manufacturing environments.
- Strong knowledge of labour laws and statutory compliance requirements.
- Experience managing labour audits, inspections, and compliance reviews.
- Excellent stakeholder management and leadership capabilities.
- Strong communication, negotiation, and conflict-resolution skills.
⭐ Key Skills
- Industrial Relations
- Labour Compliance
- Contract Labour Management
- Workforce Governance
- Employee Relations
- Labour Law
- Statutory Compliance
- 3PL Vendor Management
- Blue-Collar Workforce Management
- Grievance Management
- Government Liaison
- Site Administration
💰 Benefits
- Senior leadership opportunity with one of India's largest e-commerce organizations.
- Strategic ownership of Industrial Relations across a large supply chain network.
- Exposure to multi-state workforce and statutory compliance management.
- Opportunity to work closely with executive leadership and business teams.
- High-impact role covering labour relations, workforce governance, and site administration.
⭐ Why Join Flipkart?
- Lead Industrial Relations strategy across a large Pan-India supply chain network.
- Work with one of India's leading e-commerce and technology organizations.
- Influence workforce governance and compliance at scale.
- Partner with senior business leaders on critical people and compliance risks.
- Build extensive experience in industrial relations across complex logistics operations.
🧠 Core Skills Required
- Industrial Relations: Develop and execute IR strategies that maintain a positive workplace climate and proactively address workforce risks.
- Labour Law Compliance: Ensure compliance with applicable labour regulations, statutory requirements, and employment-related legislation across multiple states.
- Contract Workforce Governance: Establish strong compliance, safety, welfare, and governance frameworks for 3PL contractors and blue-collar workforces.
- Grievance Management: Resolve employee and worker concerns through structured, consultative, and legally compliant processes.
- External Stakeholder Management: Maintain effective relationships with Labour Commissioners, Factory Inspectors, local administration, and other government authorities.
- Audit & Risk Management: Conduct compliance reviews, identify operational risks, and implement corrective and preventive measures.
- Site Administration: Oversee facilities, transportation, catering, welfare, and other administrative services across operational sites.
- Leadership & Analytics: Use MIS reports and compliance risk dashboards to provide actionable insights to executive leadership.
🎤 Interview Preparation
- Revise Industrial Relations concepts, labour laws, and statutory compliance frameworks.
- Prepare examples of handling worker grievances, disputes, workforce unrest, or difficult employee relations situations.
- Review CLRA, OSH, Factories Act, Wages Code, and applicable state-specific labour compliance requirements.
- Prepare examples of managing contract labour and 3PL workforce compliance.
- Be ready to discuss labour inspections, audits, notices, and coordination with government authorities.
- Understand workforce compliance risks within fulfillment centers, sortation centers, and logistics hubs.
- Prepare examples of using MIS, dashboards, and data to identify workforce or compliance risks.
- Highlight leadership, negotiation, stakeholder management, conflict resolution, and decision-making capabilities.
📩 How to Apply
Interested candidates who meet the eligibility criteria can apply through the application form below. Before applying, update your resume to highlight your Industrial Relations experience, labour law knowledge, contract workforce management, statutory compliance, government liaison, and multi-location workforce leadership experience.