🚨 Hiring | Area Manager – Station Operations | Food on Train
📄 Job Description
ZOOP is hiring an experienced Area Manager – Station Operations to manage food delivery operations across stations in East India.
The role is ideal for professionals with experience in Operations, Logistics, Food Delivery or related service operations who can manage station-level execution, lead on-ground teams and maintain high operational performance.
The selected candidate will be responsible for ensuring smooth food delivery operations at assigned railway stations while coordinating effectively with railway and station-level stakeholders.
🛠 Key Responsibilities
- Manage end-to-end station-level operations for food on train services.
- Lead and manage on-ground station operations teams.
- Plan manpower deployment according to station and operational requirements.
- Ensure smooth and timely food delivery operations at assigned stations.
- Monitor daily operational performance and identify execution gaps.
- Drive team productivity and operational efficiency.
- Coordinate with railway, station and other relevant operational stakeholders.
- Maintain strong relationships with station-level stakeholders.
- Handle operational issues and escalations at assigned stations.
- Ensure adherence to defined operational processes and service standards.
- Monitor service quality and ensure timely execution of customer orders.
- Coordinate with internal teams to resolve operational bottlenecks.
- Track key operational metrics and take corrective actions where required.
- Support continuous improvement of station operations and team performance.
🎓 Eligibility Criteria
- Relevant experience in Operations, Logistics, Food Delivery or Service Operations is preferred.
- Experience managing station, hub, field or ground operations will be an advantage.
- Strong on-ground team management and leadership skills.
- Good understanding of operational planning and execution.
- Strong stakeholder coordination and relationship-management skills.
- Ability to manage multiple operational activities across assigned stations.
- Strong problem-solving and escalation-handling abilities.
- Good communication and interpersonal skills.
- Ability to work in a fast-paced, field-oriented operational environment.
- Willingness to manage operations across East India stations.
⭐ Key Skills
- Station Operations
- Area Operations Management
- Food Delivery Operations
- Food on Train Operations
- Logistics Operations
- Ground Operations
- Team Management
- Manpower Management
- Operational Planning
- Operational Performance
- Team Productivity
- Stakeholder Management
- Railway / Station Coordination
- Escalation Management
- Problem Solving
- Service Operations
- Field Operations
- Process Compliance
💰 Benefits
- Opportunity to work in the growing Food on Train business.
- Gain hands-on exposure to railway station and food delivery operations.
- Develop strong area and ground operations management skills.
- Gain experience managing on-ground teams across multiple operational locations.
- Develop stakeholder-management experience with railway and station teams.
- Gain exposure to high-volume service execution and operational performance management.
- Opportunity to build a career in Operations, Logistics and Food Delivery.
⭐ Why Join ZOOP?
- Opportunity to work in the innovative Food on Train and railway services ecosystem.
- Gain practical experience in station-level food delivery operations.
- Develop strong leadership and on-ground team management capabilities.
- Work closely with railway and station-level stakeholders.
- Gain exposure to logistics, food delivery and service operations.
- Strengthen operational planning, execution and problem-solving skills.
- Build a strong career in Operations and Logistics Management.
🎤 How to Prepare for the Interview
- Prepare examples of managing ground, field, hub or station operations.
- Be ready to explain how you manage teams across operational locations.
- Prepare examples of improving team productivity and operational performance.
- Be ready to discuss how you handle delivery delays and operational escalations.
- Prepare examples of coordinating with external stakeholders.
- Revise food delivery and last-mile service operations concepts.
- Be ready to explain how you ensure timely and accurate order execution.
- Prepare examples of identifying operational bottlenecks and implementing corrective actions.
- Highlight your leadership, communication and problem-solving capabilities.
- Be prepared to discuss your flexibility for field-oriented operations across East India.
📩 How to Apply
Interested candidates with relevant experience in Operations, Logistics, Food Delivery or Ground Operations can apply for the Area Manager – Station Operations position at ZOOP by sending their updated resume through the email button below.
Candidates with strong team management, operational execution and stakeholder coordination experience are encouraged to apply.
📍 Location: East India Stations
🎯 Position: Area Manager – Station Operations
🍱 Business: Food on Train Operations
🕒 Preferred Experience: Operations / Logistics / Food Delivery
📧 Hiring Contact: abhishek.kumar@zoopindia.com