🚨 Hiring | Sales Supervisor | PUMA Store | Ambience Mall, Gurugram
📄 Job Description
PUMA is hiring a confident and customer-focused Sales Supervisor for its store at Ambience Mall, Gurugram.
The role is ideal for an experienced retail professional who can lead the store team, drive sales performance, manage day-to-day store operations and deliver an excellent customer experience.
Candidates with experience in Footwear, Sportswear or Fashion Retail will be preferred. The position requires strong communication, leadership, team-handling and retail KPI knowledge.
🛠 Key Responsibilities
- Lead and supervise the retail sales team at the PUMA store.
- Drive daily sales performance and support achievement of store targets.
- Manage day-to-day store operations and ensure smooth execution.
- Ensure excellent customer service and a positive shopping experience.
- Guide and motivate team members to achieve individual and store-level targets.
- Monitor retail KPIs and identify opportunities to improve store performance.
- Track sales performance and support implementation of corrective actions.
- Assist the Store Manager in managing daily operational activities.
- Ensure proper customer engagement and product presentation on the sales floor.
- Support team members in product knowledge and customer handling.
- Monitor store discipline, service standards and operational processes.
- Handle customer queries and escalations professionally.
- Coordinate with the store team to maintain an organized and customer-friendly environment.
- Support inventory-related and merchandise-handling activities as required.
- Contribute to achieving overall store sales and customer-experience objectives.
🎓 Eligibility Criteria
- Minimum 2 years of professional retail experience.
- Experience in Footwear, Sportswear or Fashion Retail will be preferred.
- Proven experience in retail sales and customer service.
- Prior team-handling or supervisory experience is preferred.
- Good understanding of retail sales KPIs.
- Strong communication and interpersonal skills.
- Strong leadership and people-management capabilities.
- Customer-focused approach with a passion for delivering excellent service.
- Ability to work in a fast-paced retail environment.
- Passion for fashion, footwear and sports will be an advantage.
- Female candidates preferred.
⭐ Key Skills
- Retail Sales
- Store Operations
- Sales Team Management
- Team Leadership
- Customer Service
- Customer Experience
- Retail KPI Management
- Sales Target Achievement
- Store Performance Management
- Team Motivation
- People Management
- Product Knowledge
- Visual Merchandising Awareness
- Inventory Coordination
- Customer Escalation Management
- Communication Skills
- Fashion Retail
- Footwear Retail
- Sportswear Retail
- Leadership Skills
💰 Benefits
- Opportunity to work with a globally recognized sportswear and fashion brand.
- Gain hands-on experience in premium retail store operations.
- Develop strong retail sales and team-leadership skills.
- Gain exposure to retail KPIs and store performance management.
- Build expertise in customer experience and service excellence.
- Work in a high-footfall premium retail environment.
- Gain valuable experience in footwear, sportswear and fashion retail.
- Opportunity to grow a career in Retail Sales and Store Management.
⭐ Why Join PUMA?
- Opportunity to work with a leading global sportswear brand.
- Gain experience in a premium and high-footfall retail environment.
- Develop strong leadership and team-management capabilities.
- Gain exposure to sales targets, retail KPIs and store performance.
- Build expertise in customer experience and retail service standards.
- Work with footwear, sportswear and fashion products.
- Develop a strong foundation for career growth in Store and Retail Management.
🎤 How to Prepare for the Interview
- Prepare examples of your retail sales and store operations experience.
- Be ready to explain how you have managed and motivated a sales team.
- Revise important retail KPIs and explain how you use them to improve performance.
- Prepare examples of achieving or exceeding sales targets.
- Be ready to discuss how you handle difficult customers and service escalations.
- Prepare examples of improving customer experience.
- Be ready to explain how you manage team productivity during high-footfall periods.
- Revise basic concepts of footwear, sportswear and fashion retail if applicable.
- Prepare examples of handling store operations and inventory coordination.
- Highlight your leadership, communication and customer-focused approach.
📩 How to Apply
Retail professionals with a minimum of 2 years of experience in Retail Sales, Store Operations or Customer Service can apply for the Sales Supervisor position at PUMA.
Candidates with experience in Footwear, Sportswear or Fashion Retail and prior team-handling experience will be preferred.
📍 Location: PUMA Store, Ambience Mall, Gurugram
🎯 Position: Sales Supervisor
🕒 Experience: Minimum 2 Years in Retail
👩 Preference: Female Candidates Preferred
👟 Preferred Background: Footwear / Sportswear / Fashion Retail
📧 Hiring Contact: samraddhi.sonawa.ext@puma.com