🚀 Store Incharge | BigBasket (A Tata Enterprise)
🏢 Company: BigBasket (A Tata Enterprise)
Retail & Q-Commerce Operations Hiring
📄 Job Description
BigBasket, a Tata Enterprise, is hiring experienced Store Incharges for its Chennai operations. The selected candidates will be responsible for managing end-to-end store operations, including receiving, inventory, outbound, returns, workforce management, customer experience, SLA adherence, and operational compliance.
This opportunity is specifically for candidates from Large Format Retail, FMCG, or E-Commerce backgrounds with strong experience in managing large store teams and high-volume operations.
🛠 Key Responsibilities
- Drive end-to-end store operations including receiving, inventory, outbound, and returns.
- Manage a team of up to 150–200 store staff and 50–100 delivery personnel.
- Plan rosters, delegate responsibilities, and ensure effective workforce deployment.
- Train, mentor, and motivate store employees and delivery teams.
- Ensure superior customer service and overall customer experience.
- Monitor SLA adherence and take corrective actions when required.
- Own store metrics and drive operational performance.
- Ensure adherence to SOPs, checklists, mandatory registers, and records.
- Maintain quality standards as defined by the company.
- Monitor inventory activities including inward, outward, write-off, and cycle counts.
🎓 Eligibility Criteria
- Graduate candidates only.
- Minimum 5 years of relevant experience.
- Experience in Large Format Retail, FMCG, or E-Commerce is mandatory.
- Minimum experience managing a team of 100+ store employees is required.
- Strong knowledge of inventory management, including inward, outward, write-off, and cycle count processes.
- Strong communication skills in Tamil and English.
- Good presentation and professional communication skills.
- Willingness and readiness to relocate to Chennai.
- Immediate joiners will be preferred.
- Only candidates from Retail, FMCG, or E-Commerce backgrounds can apply or attend walk-ins.
⭐ Key Skills
- Store Operations
- Large Format Retail
- FMCG Operations
- E-Commerce Operations
- Inventory Management
- Team Leadership
- Workforce Management
- Customer Experience
- SLA Management
- Store Metrics
💰 Benefits
- Opportunity to work with BigBasket, a Tata Enterprise.
- Leadership role managing large-scale store operations.
- Exposure to high-volume retail and e-commerce fulfillment operations.
- Opportunity to manage large store and delivery teams.
- Career growth opportunities within retail and Q-Commerce operations.
⭐ Why Join BigBasket?
- Be part of a leading e-commerce and Q-Commerce organization under the Tata Group.
- Gain hands-on exposure to large-scale fulfillment and store operations.
- Lead a workforce of 200+ store and delivery personnel.
- Develop expertise in inventory, customer experience, and operational excellence.
- Build a strong career in retail, FMCG, and e-commerce operations.
🎤 How to Prepare for the Interview
- Prepare examples of managing large store teams of 100+ employees.
- Revise inventory processes such as inward, outward, write-off, and cycle counting.
- Be ready to discuss store KPIs, SLA adherence, productivity, and customer experience.
- Prepare examples of manpower planning, roster management, and team delegation.
- Highlight your experience in Large Format Retail, FMCG, or E-Commerce.
- Be prepared to discuss operational escalations and process improvement initiatives.
- Demonstrate strong communication skills in Tamil and English.
📍 Available Locations
- Thirumudivakkam, Chennai
- Thoraipakkam, Chennai
- Guduvancherry, Chennai
- Chrompet, Chennai
- Nanganallur, Chennai
📩 How to Apply
Interested and eligible candidates can apply directly via WhatsApp using the button below.