📞 Telecaller & MIS | Flipkart Minutes | Ahmedabad & Mumbai
🏢 Company: Flipkart Minutes
Hiring Now
📄 Job Description
Flipkart Minutes is hiring motivated and customer-focused professionals for Telecaller and MIS positions in Ahmedabad and Powai, Mumbai.
This is an opportunity for professionals who are interested in customer interaction, operational coordination, data management, reporting, and MIS activities. The selected candidates will support day-to-day business operations while maintaining service quality and accurate information.
Net Take-Home Salary: ₹25,000 per month.
🛠 Key Responsibilities
📞 Telecaller
- Handle customer or operational calls professionally.
- Communicate clearly with customers and relevant stakeholders.
- Understand customer requirements and provide appropriate assistance.
- Maintain accurate records of calls, interactions, and follow-ups.
- Escalate unresolved customer or operational issues to the appropriate team.
- Follow defined communication and customer service processes.
- Ensure timely follow-up on assigned cases or requests.
📊 MIS
- Maintain daily operational data and MIS reports.
- Collect, validate, and update information from relevant teams.
- Prepare regular reports and operational trackers.
- Ensure accuracy and completeness of MIS data.
- Track operational metrics and highlight discrepancies.
- Coordinate with internal teams for data and reporting requirements.
- Support management with timely and accurate operational information.
🎓 Eligibility Criteria
- Motivated and customer-focused candidates are encouraged to apply.
- Good verbal and written communication skills.
- Ability to interact professionally with customers and internal stakeholders.
- Good attention to detail and data accuracy.
- Basic knowledge of MS Excel or Google Sheets is useful for MIS roles.
- Ability to work in a fast-paced operational environment.
- Ability to work from the assigned Ahmedabad or Mumbai location.
- Relevant experience in Telecalling, Customer Support, MIS, Operations, or Data Management may be an advantage.
⭐ Key Skills
- Customer Communication
- Telecalling
- Customer Support
- MIS Reporting
- Data Management
- MS Excel
- Google Sheets
- Data Accuracy
- Operational Coordination
- Reporting & Tracking
- Problem Solving
- Stakeholder Coordination
💰 Benefits
- Net take-home salary of ₹25,000 per month as mentioned in the hiring post.
- Opportunity to work with Flipkart Minutes.
- Exposure to e-commerce and quick-commerce operations.
- Hands-on experience in customer interaction, MIS, and operational processes.
- Opportunity to develop communication, data management, and business operations skills.
⭐ Why Join Flipkart Minutes?
- Opportunity to work in a fast-growing quick-commerce environment.
- Gain practical exposure to e-commerce operations.
- Develop customer service and communication skills.
- Build hands-on experience in MIS, reporting, and operational coordination.
- Opportunity to grow within customer operations and business support functions.
🧠 Core Skills Required
- Customer Handling: Communicate professionally with customers and understand their requirements.
- Telecalling: Handle assigned calls, maintain interaction records, and complete required follow-ups.
- MIS: Maintain accurate operational data and prepare timely reports and trackers.
- Excel: Use basic Excel or Google Sheets functions for data entry, tracking, sorting, and reporting.
- Data Accuracy: Validate information carefully and identify discrepancies before reporting.
- Coordination: Work with internal teams to collect information and resolve operational issues.
- Problem Solving: Identify customer or operational issues and coordinate appropriate resolutions.
- Communication: Maintain clear, professional, and effective communication with customers and stakeholders.
🎤 Interview Preparation
- Prepare a clear introduction highlighting your communication and operational skills.
- For Telecaller roles, practice customer-handling and objection-handling scenarios.
- Be ready to explain how you would handle an upset or dissatisfied customer.
- For MIS roles, revise basic Excel functions, sorting, filtering, Pivot Tables, and data validation.
- Prepare examples demonstrating attention to detail and data accuracy.
- Understand basic MIS reporting and operational KPI tracking.
- Prepare examples of coordinating with multiple teams to resolve an issue.
- Highlight experience in e-commerce, logistics, customer support, MIS, or operations if applicable.
📩 How to Apply
Interested candidates can apply directly through the application form below for the Telecaller and MIS opportunities with Flipkart Minutes.
The available locations are Ahmedabad and Powai, Mumbai. The hiring post mentions a net take-home salary of ₹25,000 per month.