🚨 Hiring | Sales & Key Account Manager | Shiprocket Engage360
📄 Job Description
Shiprocket Engage360 is looking for multiple professionals to join its Sales and Key Account Management team.
The opportunity is ideal for professionals with 2–4 years of experience in B2B sales or account management, particularly those with exposure to Performance Marketing or WhatsApp Marketing.
The selected professionals will be responsible for generating revenue from new accounts, managing existing clients, driving renewals and identifying opportunities for upselling and cross-selling.
🛠 Key Responsibilities
- Generate revenue by acquiring and developing new business accounts.
- Identify prospective clients and convert opportunities into business.
- Manage queries and requirements from existing accounts.
- Act as the primary Single Point of Contact (SPOC) for assigned clients.
- Build and maintain strong, long-term client relationships.
- Drive account renewals and ensure strong client retention.
- Identify and execute upselling and cross-selling opportunities.
- Understand client business requirements and recommend appropriate solutions.
- Coordinate with Product, Technology and Support teams to resolve client requirements.
- Follow up on client issues and ensure timely resolution.
- Maintain regular communication with clients throughout the account lifecycle.
- Monitor account performance and identify opportunities for revenue growth.
- Develop a strong understanding of SaaS products and business models.
- Work towards sales and revenue targets in a fast-paced environment.
- Maintain accurate account information, sales updates and follow-up records.
🎓 Eligibility Criteria
- 2–4 years of relevant professional experience.
- Experience in B2B Sales or Account Management.
- Strong understanding of SaaS business models.
- Experience in Performance Marketing or WhatsApp Marketing will be preferred.
- Strong client relationship and account-management skills.
- Proven ability to generate revenue and manage sales opportunities.
- Experience handling renewals, upselling and cross-selling will be an advantage.
- Excellent communication and interpersonal skills.
- Strong problem-solving and client-service orientation.
- Comfortable working in a fast-paced, target-driven environment.
- Ability to coordinate effectively with Product, Technology and Support teams.
⭐ Key Skills
- B2B Sales
- Key Account Management
- Account Management
- SaaS Sales
- Revenue Generation
- Client Acquisition
- Lead Conversion
- Client Relationship Management
- Renewal Management
- Upselling
- Cross-Selling
- Customer Retention
- Performance Marketing
- WhatsApp Marketing
- Client Servicing
- Stakeholder Management
- Product Coordination
- Technology Coordination
- Revenue Growth
- Target Achievement
💰 Benefits
- Opportunity to work with Shiprocket Engage360 in a growth-focused sales function.
- Gain hands-on exposure to SaaS and B2B business models.
- Develop expertise in new-business acquisition and account growth.
- Gain experience across renewals, upselling and cross-selling.
- Build strong client relationship and strategic account-management skills.
- Work closely with Product, Technology and Support teams.
- Gain exposure to Performance Marketing and WhatsApp Marketing ecosystems.
- Work in a fast-paced, target-driven business environment.
⭐ Why Join Shiprocket Engage360?
- Opportunity to build a career in SaaS Sales and Key Account Management.
- Gain exposure to B2B technology-led business models.
- Work with clients across digital marketing and engagement use cases.
- Develop expertise in revenue generation, retention and account expansion.
- Gain hands-on experience with upselling and cross-selling strategies.
- Collaborate with Product, Technology and Support functions.
- Build strong client relationship and stakeholder-management capabilities.
- Work in a dynamic and target-driven environment.
🎤 How to Prepare for the Interview
- Revise the fundamentals of SaaS business models and B2B sales.
- Prepare examples of acquiring and converting new business accounts.
- Be ready to discuss your approach to managing strategic client accounts.
- Prepare examples of successful renewals and customer-retention initiatives.
- Be ready to explain how you identify upselling and cross-selling opportunities.
- Prepare examples of handling difficult client queries or escalations.
- Be ready to discuss how you work with Product, Technology and Support teams.
- Revise Performance Marketing and WhatsApp Marketing concepts if you have relevant experience.
- Prepare examples of achieving revenue or sales targets.
- Highlight your communication, relationship-building and target-oriented approach.
📩 How to Apply
Professionals with 2–4 years of experience in B2B Sales or Account Management can apply for Sales and Key Account Management opportunities at Shiprocket Engage360.
Candidates with experience in Performance Marketing, WhatsApp Marketing, SaaS, client acquisition, renewals, upselling or cross-selling are encouraged to apply.
🎯 Positions: Sales / Key Account Manager
🕒 Experience: 2–4 Years
💻 Business: SaaS / B2B
📣 Preferred Industry: Performance Marketing / WhatsApp Marketing