📝 Job Description
Technotask Business Solutions is expanding its operations in Bhopal and hiring experienced professionals for BPO Team Leader (TL) and Quality Analyst (QA) positions.
The Team Leader will focus on team performance, KPIs, Average Handling Time (AHT), Service Level Agreements (SLAs) and target achievement. The Quality Analyst will be responsible for quality audits, feedback, calibrations and quality reporting.
Candidates with relevant BPO experience, strong communication skills and MS Excel knowledge are encouraged to apply.
📋 Key Responsibilities
1. Team Leader (TL)
- Drive team performance against defined KPIs and targets.
- Monitor Average Handling Time (AHT) and Service Level Agreements (SLAs).
- Support team performance and target achievement.
- Help maintain operational productivity and service standards.
2. Quality Analyst (QA)
- Conduct quality audits of BPO interactions.
- Provide feedback to support performance and quality improvement.
- Participate in quality calibration sessions.
- Prepare and maintain quality reports.
🎓 Eligibility Criteria
- BPO experience is mandatory for both positions.
- Team Leader: At least 1 year of BPO experience, including 1+ year as a Team Leader.
- Quality Analyst: 1–2 years of experience as a BPO Quality Analyst.
- Good verbal and written communication skills.
- Working knowledge of MS Excel.
- Willingness to work on-site in Bhopal.
🛠️ Key Skills Required
Team Leader (TL)
- BPO Team Management
- KPI Monitoring
- Average Handling Time (AHT)
- Service Level Agreements (SLAs)
- Target and Performance Management
- Communication and Team Coordination
- MS Excel
Quality Analyst (QA)
- BPO Quality Audits
- Quality Monitoring
- Feedback and Coaching
- Calibration Sessions
- Quality Reporting
- Communication Skills
- MS Excel
⭐ Role Highlights
- Company: Technotask Business Solutions.
- Openings: BPO Team Leader and Quality Analyst.
- Location: Bhopal, Madhya Pradesh.
- Work Model: On-site.
- Employment Type: Full-time.
- Experience: Relevant BPO experience is mandatory.
- Application Email: Aarti.tiwari@Technotaskglobal.com.
🤝 Role Focus
- Team Leader: Team KPIs, AHT, SLAs and target achievement.
- Quality Analyst: Quality audits, feedback, calibration and quality reports.
- Common Requirements: BPO experience, communication skills and MS Excel knowledge.
🧠 Core Skills Required
- BPO Operations: Relevant experience in a BPO environment.
- Performance Management: Understanding of KPIs, AHT and SLAs for Team Leader candidates.
- Quality Assurance: Experience in audits, feedback and calibrations for QA candidates.
- Reporting: Ability to work with MS Excel and prepare reports.
- Communication: Clear communication and coordination skills.
🎯 Interview Preparation
- For TL applicants: Prepare examples of managing team KPIs, AHT, SLAs and performance targets.
- For QA applicants: Revise quality auditing, feedback techniques, calibration and quality reporting.
- Be ready to explain your previous BPO experience and responsibilities.
- Review basic MS Excel functions and reporting practices.
- Prepare examples that demonstrate communication, problem-solving and coordination skills.
📩 How to Apply
Interested candidates can email their updated CV to the recruitment team at Technotask Business Solutions.
📧 Email: Aarti.tiwari@Technotaskglobal.com
Required Email Subject: TL/QA - Bhopal
Mention the position you are applying for, your relevant BPO experience, and your MS Excel and communication skills in your application.