📝 Job Description
FastInfo Legal Services Pvt. Ltd. is hiring Customer Care Executives (CCE) for its office in Salt Lake, Sector V, Kolkata.
This opportunity is suitable for freshers as well as candidates with six months of experience. The selected candidates will interact with potential customers over calls, understand their requirements, explain company services, handle queries and follow-ups, and work towards achieving business targets.
📋 Key Responsibilities
- Interact with potential customers over calls.
- Understand customer requirements and explain company services.
- Handle customer queries and follow-ups effectively.
- Build and maintain strong customer relationships.
- Work towards achieving business targets.
🎓 Eligibility Criteria
- Freshers are welcome to apply.
- Candidates with six months of experience are encouraged to apply.
- Good communication skills in English.
- Confidence in handling customer calls.
- Positive attitude and target-oriented mindset.
Educational Qualification: Not specified in the hiring announcement.
🛠️ Key Skills
- Customer Service
- Customer Relationship Management
- English Communication
- Telecalling and Customer Interaction
- Query Handling and Follow-Ups
- Service Explanation
- Target Achievement
- Interpersonal Skills
⭐ Role Highlights
- Company: FastInfo Legal Services Pvt. Ltd.
- Position: Customer Care Executive (CCE).
- Location: Salt Lake, Sector V, Kolkata.
- Experience: Freshers and candidates with six months of experience.
- Salary: Up to ₹20,000 CTC.
- In-hand salary: ₹16,597 for candidates with six months of experience, as stated in the announcement.
- Two shift options with one rotational weekly off.
- Performance-based incentives and career growth opportunities.
🎁 Perks and Benefits
- Career growth opportunities.
- Performance-based incentives.
- On-time salary payments.
- Dynamic work environment.
🕘 Shift Timings
- Shift 1: 9:00 AM – 6:00 PM.
- Shift 2: 12:00 PM – 9:00 PM.
- Weekly Off: One rotational week-off.
🧠 Core Skills Required
- Communication: Good English communication skills.
- Customer Handling: Confidence in interacting with potential customers over calls.
- Problem Resolution: Ability to handle customer queries and follow-ups.
- Relationship Building: Ability to establish strong customer relationships.
- Target Orientation: Willingness to work towards business targets.
- Positive Attitude: Enthusiasm and willingness to learn.
🎯 Interview Preparation
- Prepare a brief self-introduction in English.
- Practise answering common customer service and telecalling interview questions.
- Demonstrate how you would understand customer requirements and explain services clearly.
- Prepare examples of handling customer queries and follow-ups.
- Highlight your communication skills, confidence and willingness to achieve targets.
- Be prepared to discuss your availability for the listed shifts.
📩 How to Apply
Interested candidates can apply by sharing their updated CV through email or contact the recruiter by phone.
📧 Email: saheli.tikader@fastinfogroup.com
📞 Mobile: 9051249701
Suggested Email Subject: Application for Customer Care Executive – Kolkata
Candidates should highlight their communication skills, customer-handling abilities and any relevant experience in customer service or telecalling.